Customer Service Analyst

hace 3 semanas

Miguel Hidalgo, México PepsiCo A tiempo completo

Overview:
**We Are PepsiCo**

Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs
Join PepsiCo, dare for better.

**Responsibilities**:
**The Opportunity**:
The Customer Service Analyst (CSR) is responsible for ensuring day to day order entry, tracking, scheduling and reporting for the Aldi business, driving gold standard customer service. The CSR will be expected to partner and collaborate with the business and participate in tasks forces.

**Your Impact**:
As Customer Service Analyst your functions would consist of
- Ensures day to day order processing for the Aldi orders, including but not limited to:

- Order entry: received via fax and inputted into SAP
- Order tracking: excel spreadsheets for order tracking communication
- Order scheduling: ensuring orders have delivery appointments /redelivery appointments
- Customer Direct reporting: creating and distributing reports for orders
- Task Force: participate/collaborate with the Aldi business team in Business Proposal execution and innovation.
- Order verify and release: Review new orders from customers in SAP, verify accurate sourcing, and release to downstream cross functional partners.
- Backfill other CSRs on vacations

Qualifications:
**Who Are We Looking For?**

**Education**
- Bachelor’s degree in Business/operations, Engineering or similar field preferred

**Experience**
- 1-2 experience in SAP purchase order processing/supply chain/sales
- Customer service oriented
- ** Advanced/fluid in english is a must**:

- Sales Operations/Plant/Warehouse experience preferred
- Strong verbal and written communication skills to effectively interact with all levels of management
- Working knowledge of order processing and order life-cycle, PWM, IPM/ICS
- Demonstrated Capability of the SAP solution
- Demonstrated ability to work in a results oriented, challenging environment

**What can you expect from us**:

- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs that will help you reach your goals in all stages of life.
- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
- And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

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