Java L2 Support Specialist
hace 1 mes
Role and Responsibilities
Take stock and ownership of customer-reported issues (typically in a case tracking system) Understand the issue/scenario reported in the case; seek clarification as necessary from Level 1 resource and/or case reporter Identify solutions for reported issues/scenarios from a knowledge base Communicate with the stakeholders within agreed turnaround times (TAT) Guide and respond to questions from Level 1 or Level 3 resources See logs/error messages provided in cases, relate them to code to arrive at possible solutions and suggest to case reporter, OR escalate to Level 3 support team as needed Reproduce reported issue/scenarios in a lab environment in an attempt to get more information and/or resolve the issue Create detailed bug reports in bug tracking system Document and prepare runbooks Monitor predefined jobs, processes, queues, DB procedures, log files/error messages, and alerts, as well as any other system components that are needed to monitor healthy functioning of the system Identify and suggest additional monitoring tools/processes that may support better upkeep of the system
Preferred Qualifications
Bachelor’s degree (or local equivalent) and 1-3+ years of software development and production management experience required Solid knowledge of Unix/Linux environments; ability to monitor applications and verify logs to determine underlying issues Strong understanding of Java: ability to write simple code and identify bugs Experience with SQL, working in one relational database required; ability to understand and write SQL queries Computer Science concept of data structures in practical use cases Proven ability to problem solve in a development or production environment, including experience observing patterns, analyzing root cause, and proposing solutions Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with app dev teams and senior stakeholders Experience with and understanding of scripting languages such as Shell, Perl, JavaScript, Python, or similar Experience in the Financial Service Industry a plus Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud a plus Degree in Computer Science a plus Experience working with Kafka/MongoDB/Micro services based architecture a plus We invite you to stay connected with us by subscribing to our monthly job openings alert .Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.Bounteous x Accolite is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous x Accolite. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous x Accolite community.Bounteous x Accolite is willing to sponsor eligible candidates for employment visas. #LI-Remote-
L2 Production Support
hace 4 semanas
Mexico City Capgemini A tiempo completoRH: Dacia GonzálezPosition: L2 Production Support EngineerLocation: Remote - MexicoIndustry - Sector: Financial Services – BankingWhat you’ll do? L2 Production SupportWhat you’ll bring: Experience as a L2 support engineerGood communication skills with ability to articulate the technical and functional aspects of development/production problem to help...
-
L2 Support
hace 1 mes
Mexico City NTT DATA Services A tiempo completoReq ID: 267642 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a L2 Support to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX)."A. Basic Qualifications [required...
-
L2 Support
hace 3 meses
Mexico City NTT DATA A tiempo completoJob Description Req ID: 267642 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a L2 Support to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX)."A. Basic...
-
Customer Support Specialist
hace 4 meses
Mexico City Sur A tiempo completoWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Purchasing Support Operations Specialist
hace 1 mes
Mexico City Mopar A tiempo completoThe Purchasing Support Operations Specialist will be responsible to support the Direct, Indirect and/or the Aftermarket Purchasing Organization(s) and their varied commodities. The Purchasing Support Operations Specialist will interact with various stakeholders at Stellantis (Engineering, Program Team, Supplier Quality, Supplier Risk Management, Purchasing...
-
SQL production support L2-L3
hace 4 meses
Mexico City TigerTeam A tiempo completoEmpresa global se encuentra en la búsqueda de un SQL expertise-production support L2-L3Como especialista en soporte y mantenimiento de aplicaciones, trabajará en el mantenimiento de aplicaciones importantes para empresas líderes de servicios financieros a nivel mundial.Responsabilidades: Trabaje activamente con los miembros del equipo para analizar y...
-
Maintenance Support L2 TA
hace 4 meses
Mexico City Infosys Mexico A tiempo completoJob Description Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.At Infosys, we assure that your...
-
Ops Support Specialist
hace 3 meses
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
IT Support Operations Specialist
hace 3 meses
Mexico City Lenovo A tiempo completoDescription and Requirements Lenovo seeks a IT Support Operation Specialist to play a critical role on supporting workflow systems and data management, workflow management, operations, IT process efficiency, processes recommendations & customers resolutions. Work to administer a system: user accounts passwords, resets, setting up rules, track issues,...
-
Artist Support Specialist
hace 1 mes
Mexico City Believe A tiempo completoJob DescriptionAs an Artist Support Specialist, you will work directly with TuneCore artists to help them distribute their music online, answer their questions, and resolve any issues they have about their service. In this role, you will primarily support our growing LATAM market:- Answer customer emails, DMs, and phone calls to help artists distribute their...
-
Java Openshift Developer
hace 1 mes
Mexico City NTT DATA Services A tiempo completoNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Java Openshift Developer to join our team in Mexico City, México (MX-MEX), Mexico (MX).Position Functions or Responsibilities Java...
-
Java Openshift Developer
hace 1 mes
Mexico City NTT DATA Services A tiempo completoNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Java Openshift Developer to join our team in Mexico City, México (MX-MEX), Mexico (MX). Position Functions or...
-
Sales Support Specialist
hace 3 meses
Mexico City KONE A tiempo completoAre you ready to make your next career move to join our team as Sales Specialist in Mexico, City? Our Sales Specialist purpose is to supports maintenance and modernization sales persons by creating and qualifying leads for them. Telesales to create opportunities proactively * Phone sales to core 2 and core 3 customers including maintenance contract...
-
IT Support Specialist
hace 3 semanas
Mexico City AvantStay A tiempo completoWhat we are looking for…AvantStay, a fast-growing, venture-funded company in the booming short-term rental industry, is seeking an IT Support Specialist. We want someone who has strong technical skills as well as experience delivering outstanding customer service. Our IT team is small but highly capable, and this role will be a key contributor to the...
-
Technical Support Specialist
hace 2 semanas
Mexico City Creai A tiempo completoAbout Creai At Creai, we specialize in harnessing the power of artificial intelligence and machine learning to drive business transformation. Our mission is to help clients reduce costs, increase efficiency, and unlock new opportunities by leveraging cutting-edge AI solutions. We're rapidly growing and are looking for talented professionals to...
-
Cloud Support Specialist
hace 2 semanas
Mexico City Acronis A tiempo completoAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future! As a Cloud Frontline...
-
Senior Technical Support Specialist
hace 2 meses
Mexico City Emplifi A tiempo completoJob Summary As a Senior Technical Support Specialist within our Global Support team, you will play a critical role in delivering exceptional technical support and guidance to our customers. Your responsibilities will include troubleshooting, diagnosing, and resolving customer issues, all while ensuring an outstanding level of customer satisfaction....
-
Specialist - IT Product Support
hace 2 meses
Mexico City MMC Corporate A tiempo completoMarsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a Specialist - IT Product Support We are seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week.:What can you expect? The Specialist- IT Product Support...
-
Lead Specialist IT Support
hace 4 semanas
Mexico City Avantor Sciences A tiempo completoThe Opportunity:Avantor is looking for a dedicated and experienced IT Support Lead Specialist.IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under minimal...
-
IT Support Specialist
hace 3 semanas
Mexico City Elastyc A tiempo completoJob Title: IT Support Specialist Location: Remote (EST Time Zones) About the Company Elastyc is dedicated to matching job seekers like you with the right opportunities. Our platform uses advanced AI technology to connect with companies actively looking to hire, ensuring that your skills and experience are aligned with the roles you're interested in. We...