Field Account Manager

hace 6 días

Mexico City Reed Exhibitions A tiempo completo

About the role
 

The Field Account Manager (FAM) is a sales position, responsible for Customer Relationship and Retention for LexisNexis Risk Solutions products and solutions in an assigned territory or industry-specific vertical. This role will be responsible for identifying upsell and cross-sell opportunities of existing Customers, working with the Sales and Professional Services Team to bring deal to closure as well as monitoring accounts for renewals.

Responsibilities
 

Responsible for Customer relationship and retention Proactive selling and retention of products to existing customers in order to achieve and exceed established sales revenue and other performance targets Conducting appropriate consultative selling processes including product demonstrations, presentations and tender responses Retain and grow key services within existing customer base Actively monitor Customers for renewal Engage with Customers to limit cancellations Provide Customers training in an ad hoc fashion or coordinate with corporate trainers as needed Create and provide usage reports to customers Facilitate document translations as needed Liaise with internal teams to resolve customer issues Assist Customers with Account Payment activities such as completion of Tax Withholding paperwork and basic invoice queries For select products only – Perform model calibrations at level 1 to ensure best performance and escalate to Decision Science at level 2 as needed. Support Implementation Projects. Other: Timely production of regular and ad hoc sales report Consistent use of CRM system in line with business requirement Perform other duties as assigned.

Qualifications:

Required level of education: BS / BA or equivalent Experience: 4-8yrs proven sales/sales support experience Ability to close a sale Work experience in a professional sales environment is desirable Strong organizational, time management and forecasting skills Understanding of professional research process and having the ability to quickly develop an in-depth understanding of LexisNexis Risk Management products and solutions, and how they apply to the customer's needs. Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge Able to work as part of a team, accomplishing mutual team goals SalesForce knowledge is a plus


Trabaja de una manera que funcione para ti
 

Promovemos un equilibrio saludable entre el trabajo y la vida en toda la organización. Ofrecemos una perspectiva de trabajo atractiva para nuestra gente. Con numerosas iniciativas de bienestar, licencia parental compartida, asistencia al estudio y sabáticos, le ayudaremos a cumplir con sus responsabilidades inmediatas y sus metas a largo plazo.
 

Trabajar horarios flexibles: flexionar los horarios en los que trabajas en el día para ayudarte a encajar todo y trabajar cuando eres el más productivo


Trabajando para usted
 

Contenido de beneficio por país
 

Sobre el Negocio
 

Como líder mundial en información y análisis, ayudamos a los investigadores y profesionales de la salud a avanzar en la ciencia y mejorar los resultados de salud en beneficio de la sociedad. Basándonos en nuestro patrimonio editorial, combinamos información de calidad y vastos conjuntos de datos con análisis para apoyar la ciencia y la investigación visionarias, la educación para la salud y el aprendizaje interactivo, así­ como la atención médica y la práctica clínica excepcionales. En Elsevier, su trabajo contribuye a los grandes desafíos del mundo y a un futuro más sostenible. Aprovechamos las tecnologías innovadoras para apoyar la ciencia y la atención médica para asociarnos en pro de un mundo mejor.
 

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