WTW | Head of Claims
hace 2 semanas
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The Role
Client Portfolio Management:- Cultivate robust relationships with clients to thoroughly understand their insurance needs and ensure these requirements are met effectively.
- Continuously monitor and adapt to changes in client circumstances to ensure insurance coverage remains aligned with their evolving needs.
- Collaborate with other divisions within WTW to address cross-specialty client needs, maintaining a cohesive and consistent approach.
- Gain a deep understanding of clients’ businesses and their risk management requirements, delivering solutions through ongoing service and support.
- Apply and, when necessary, clarify business unit policies and procedures to clients and internal teams.
- Identify and engage with primary budget holders and decision-makers within client organizations to build and sustain strong relationships.
- Provide technical, industry, and subject matter expertise as required, leveraging specialized knowledge within the business unit and across the Group.
- Develop and execute strategies for solution structuring, pricing, and placement to meet client needs while ensuring profitable business outcomes.
- Drive portfolio growth by identifying and capitalizing on opportunities within existing client relationships.
- Fulfill cross-sell and up-sell opportunities to maximize client value.
- Promote new business referrals and recommendations from current clients.
- Conduct renewal market presentations and negotiations, offering well-considered recommendations to clients.
- Lead the sales process and business area practices to win, retain, and develop profitable new clients.
- Build and maintain a pipeline of prospective clients in collaboration with your team.
- Respond promptly and accurately to daily client service needs and new business inquiries.
- Seek out and act on opportunities to collaborate with colleagues to enhance account penetration and cross-selling potential.
- Maintain strong working relationships with market partners as necessary.
- Ensure transparency regarding agency and other commitments to carriers and clients.
- Oversee compliant processing of contracts in alignment with FCA, CEM, and contract certainty requirements.
- Review policies, market presentations, and client documentation to ensure accuracy and appropriateness.
- Design insurance programs and pricing structures that align with client needs, leveraging knowledge of the client, market conditions, and industry sector.
- Optimize revenue from new and existing clients by utilizing a full range of placement channels and market options tailored to client segments.
- Adhere to business procedures and operational requirements consistently, mainly with the one launched by the Region on August 2024 (attached).
- Proactively develop and present solutions to ensure high client retention rates.
- Communicate effectively with clients, associates, markets, and other stakeholders to enhance service delivery.
The Requirements
- Extensive knowledge of all Lines of Business (P&C, Natural Resources, Aerospace, Marine, Finex, Construction, among others) insurance market, both UK and internationally.
- Preferably holds a degree or possesses relevant industry experience.
- Demonstrates strong communication, negotiation, and influencing skills.
- Exhibits proficiency in problem-solving, planning, and budgeting.
- English skills, written and spoken, minimum 75%
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