Lead Customer Success Manager
hace 3 semanas
**Job Description Summary**: Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).**Roles and Responsibilities**- Drive overall post-sales relationship with assigned accounts including activities such as training, professional services, technical support, renewals, expansion, and advocacy. Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources.- Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.- May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.**Required Qualifications**- This role requires advanced experience in the Services & Digital Success Management.- Bachelor's degree from an accredited university or college- Able to legally work in Mexico. This position can work remotely within Mexico.- Effective written and oral communication skills in English and Spanish.**Desired Characteristics**- Strong oral and written communication skills.- Demonstrated ability to analyze and resolve problems.- Ability to document, plan, market, and execute programs.- Established project management skills.- Experience managing account commercials, including pricing, profitability, and contracts is an asset.- At GE Digital, our focus is clear: delivering software that accelerates a new era of energy. We deliver software that accelerates electrification and decarbonization across the energy ecosystem - from how power is created, to how it is orchestrated, to how it is consumed. Using data, we transform how our customers solve their toughest challenges. By improving the energy ecosystem to be more intelligent and efficient, we’re helping create reliable, affordable, and sustainable energy for all._- GE Digital delivers software that:_- Reduces emissions & waste today through efficiency insights_- Orchestrates a secure, clean energy grid_- Accelerates the transition to zero- and low-carbon energy resources_- THE ENERGY TO CHANGE THE WORLD_LI-ES1**Additional Information**:**Relocation Assistance Provided**:NoLI-Remote - This is a remote position
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Customer Success Manager
hace 4 semanas
Ciudad de México Construction Clerk A tiempo completo**Customer Success Manager (Fully Remote)****Location**: Fully Remote**Experience Required**: 3-5 years in a Customer Success or related roleAre you passionate about driving **customer success** and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, **SafetyClerk** is...
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Customer Success Manager
hace 2 semanas
Ciudad de México Lenovo A tiempo completoDescription and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...
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Customer Success Manager
hace 3 semanas
Ciudad de México Teradata A tiempo completoAre you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...
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Customer Success Manager
hace 1 semana
Ciudad de México Salesforce A tiempo completoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
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Manager, Customer Success
hace 1 semana
Ciudad de México Zendesk A tiempo completo As a Manager in the Global Scaled Customer Success organization, your responsibility is to lead a team of CSMs focused on driving customer experience, adoption, optimization and retention. The Team Manager for Scaled Customer Success will play a pivotal role in nurturing and developing early-career Customer Success Managers. With a focus on enhancing team...
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Customer Success Manager
hace 3 días
Ciudad de México, Ciudad de México Vee A tiempo completoFull-Time | RemoteVee is hiring a high-energy Customer Success Manager to guide nonprofits through their first 30–60 days on our AI platform. You'll own the most important stage of the customer lifecycle: onboarding, activation, and early success.ResponsibilitiesLead onboarding and ensure AI teams, integrations, and social channels are set up...
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Customer Success Manager
hace 2 semanas
méxico Darktrace A tiempo completoJoin to apply for the Customer Success Manager role at Darktrace Join to apply for the Customer Success Manager role at Darktrace Get AI-powered advice on this job and more exclusive features. Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the...
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Customer Success Manager
hace 21 horas
Ciudad de México, Ciudad de México Lenovo A tiempo completoThe Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...
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Customer Success Manager
hace 6 días
Ciudad de México People Data Group A tiempo completo**Location**: Mexico City (Hybrid) **Industries**:B2B SaaS Platform, Fintech **Compensation Details** **Salary**: $85,000.00 MXN monthly **Variable Pay**: Equity Package **Other Benefits**: Health insurance Flexible vacation Learning stipend **Key Challenges** - Own account management: align with merchants, deliver performance report, drive upsell and...
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Customer Success Manager
hace 6 días
Ciudad de México People Data Group A tiempo completo**Location**: Mexico City (Hybrid)**Industries**:B2B SaaS Platform, Fintech**Compensation Details****Salary**: $85,000.00 MXN monthly**Variable Pay**:Equity Package**Other Benefits**:Health insuranceFlexible vacationLearning stipend**Key Challenges**- Own account management: align with merchants, deliver performance report, drive upsell and referrals- Define...
