Customer Success Manager
hace 2 semanas
Position title: Customer Success Manager (CSM) with ServiceNow ticketing Location: Mexico (remote) Duration: 6-12 Months Activities and Responsibilities Responsible for ensuring that our business customers achieve their desired outcomes while using digital products and solutions, driving customer satisfaction, and fostering long-term relationships. Customer Relationship Management & Engagement Serve as the primary business point of contact for daily sustain operations Understand business goals, and challenges, and provide tailored support and recommendations Create and Socialize Transition to Sustain plan to transition products / features / capabilities from development to sustain post-Hypercare Guide new business clients through the Sustain onboarding process, ensuring a smooth transition to sustain Monitor and respond to customer inquiries through various communication channels Help customers maximize the value of our products by identifying opportunities for process improvements and additional feature utilization Product Knowledge & Understanding Understand the features within a product and the future product roadmap Stay updated on the latest product trends across the industry. ServiceNow Setup for Incident Management Gather Business Criticality for the product and set in ServiceNow Setup ServiceNow for Business Application, CI and Assignment Groups Train call center reps for using ServiceNow for Incident Management lifecycle Incident Management and SLAs Define E2E support incident management process flow for a Product Partner with operations leads and sustain teams to ensure incidents are resolved with SLA. Partner with Site Reliability Engineer (SRE) to help triage Incidents and assign Incidents to the respective support team Govern incident resolution process to ensure SLAs are met with proper RCA provided by the L2 / L3 support team Analyze incidents to identify trends, successes, and areas for improvement and open problem tickets and enhancement requests accordingly. Communication and Reporting Communicate and collaborate with the Call center, Sector reps, Business Admins for providing the Incident status, Incident closure communication Send daily incident reports, creating bi-weekly leadership incident reports, Monthly Incident reports and present it to the Leadership team Create the Roadmap for the Activation of Incident Management based on the Market deployments for the Products identify Product Improvement areas and work with the Product team to create the backlog item as a future product capability Job Types: Temporary, Contract Contract length: 6 months Pay: $ - $ per hour Expected hours: No less than 40 per week #J-18808-Ljbffr
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Customer Success Manager
hace 3 semanas
WorkFromHome, México TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN , a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager , you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships...
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Customer Success Manager
hace 3 semanas
WorkFromHome, México Construction Clerk A tiempo completoCustomer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you!...
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Project Manager
hace 2 días
WorkFromHome, México SPC Pro A tiempo completoOverview SPC Pro San Pedro Garza García, Nuevo León, Mexico ¡Estamos buscando un/a Project Manager / Customer Success Manager en Monterrey! Sobre SPC Pro: Somos expertos en Control Estadístico de Procesos (SPC) e Industria 4.0 , con más de 20 años de experiencia y presencia en más de 17 países. Hemos realizado más de 30,000 implementaciones exitosas...
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Customer Success Manager
hace 2 semanas
WorkFromHome, México Nysonian A tiempo completoCustomer Success Manager / Gerente de Éxito del Cliente Location: Remote (Mexico) | Full-Time | Remote/Hybrid OptionDepartment: Customer Experience & OperationsReports To: Director of Customer Experience About Nysonian At Nysonian , we exist to build the next generation of global lifestyle brands that inspire how people travel, move, and live. Our portfolio...
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Customer Success
hace 2 semanas
WorkFromHome, México Canonical Group Ltd A tiempo completoOverview Home Based - Americas; Home Based - APAC Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include world-leading public cloud...
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Customer Success Manager
hace 3 semanas
WorkFromHome, México Amplify A tiempo completoCustomer Success Manager at Amplify About Amplify At Amplify, we’re enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer’s journey. Amplify helps e-commerce...
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Customer Success Manager
hace 2 semanas
WorkFromHome, México EFEX A tiempo completoDescripción del trabajo Sobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención...
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Customer success manager
hace 2 semanas
WorkFromHome, México Ecaresoft Inc. A tiempo completoWe’re looking for a Customer Success Manager If you consider yourself a hustler and want to work on some of the most exciting digital health projects, this is the job for you! We are an interdisciplinary team looking for someone with the right combination of initiative, organization skills and business knowledge to lead our customer success team. We are...
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Customer Success Manager
hace 3 semanas
WorkFromHome, México RELEX Solutions A tiempo completoWe are now looking for a full-time Customer Success Manager – US LATAM (Remote) to join our RELEX family in the US! You’ll join a diverse team of 19 people, who will help you succeed in your new role. Together the team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our...
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Graduate Customer Success Manager
hace 3 semanas
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Graduate Customer Success Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...
