SAP Mexico Early Career Talent

hace 6 días

san pedro garza garcía, México SAP SE A tiempo completo
SAP Mexico Early Career Talent - Solution Support

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Three reasons to work at SAP:

  • Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
  • Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
  • Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do

Position Title: SAP Mexico Early Career Talent - Solution Support
Location: Monterrey, Mexico
Schedule: 40 Hours/Week
Expected Start Date: November/December 2024

A Solution Support Early Career Professional will work independently (within defined policies and processes) and build a collaborative work relationship with cross-functional teams within SAP.

Roles and Responsibilities:

  • Utilize and improve state of the art collaboration channels like swarming, communities etc.
  • Contribute to the Team KPIs.
  • Require competence with various tools, procedures, programming languages used to accomplish the job.
  • Develop technical skills like reading code / debugging / creation of small corrections where applicable.
  • Test internal systems to prevent future issues on customer's systems.
  • Deliver core customer support.
  • Handle customer issues in team environments (swarming) and individual-driven actions (incident solving or real-time support), in cooperation with experienced support engineers if necessary while maintaining a high level of customer satisfaction.
  • Take ownership of customer support cases in different channels.
  • Provide end users and customers with a technology driven, industry-leading support experience.
  • Become an active KCS Knowledge contributor - Create knowledge documents, tools and processes to support our customers, and to help colleagues prevent future issues.
  • Conduct Knowledge Transfer - Proactive Support and Incident Prevention Activities.
  • Stay curious and open to new experiences, while learning through daily tasks and targeted trainings.
  • Be actively on the forefront of industry technical and functional knowledge.
  • Actively support SAP's Support transformation strategy.
  • Contribute to innovation projects aimed at achieving our Vision and Goals and act as a Change Leader in the achievement of those projects.

What you bring

  • Education Requirement: Recent Graduate of an academic/university program (less than 2 years from graduation).
  • Language Requirement: English (Verbal & Written, ideally B2 & Above), Spanish (Fluent), Portuguese (Bonus, but not required).
  • Solid communication skills.
  • Technically proficient in at least one expert area.
  • Demonstrates ability to receive open and honest feedback.
  • Works independently.
  • Positive team influence.
  • Understands the Product Support Strategy.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

Requisition ID: 408305 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

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