Sales Support Analyst – CRM Specialist

hace 3 semanas

Guadalajara, México HP A tiempo completo
Description - Business environment

In the Industrial Print business, we've built a sales operation team composed of inventive, dedicated, capable people…committed to serving their customers and with the drive to meet demanding targets. This position is a key contributor in supporting our CRM strategy and sales support activities for the Industrial business in EMEA.

Job Description

The CRM Project Manager position will have overall responsibility to manage the current and future CRM strategy for the EMEA Industrial Print team. This role will define business requirements for Industrial, work with other Industrial regions & EMEA functions (Sales, Marketing, Services, and Category) to drive our business needs, coordinate project plans with WW Industrial and the MS Dynamics project team, and assist sales with CRM support and training.

Key Objectives

  • Responsible for supporting Industrial EMEA Sales & Operations team in all areas of CRM, including funnel management, leads, contacts, accounts, training, etc.
  • Assist with driving CRM data quality initiatives and reporting.
  • Implement new functionality provided from HP corporate to continuously improve Industrial Sales usability & productivity, social selling incentive, etc.
  • Support all territory management optimization for EMEA Industrial Sales
  • Microsoft Dynamics support & release management, including training & communication.
  • Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post-project evaluations.
  • Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
  • Collaborates with operational team and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business/customer impact.
  • Establishes processes which are consistent with overall organization objectives and maintains process documentation.

Responsibilities

  • Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.
  • Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts post- project evaluations.
  • Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
  • Collaborates with operational team and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business/customer impact.
  • Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches.
  • Establishes processes which are consistent with overall organization objectives and maintains process documentation.

Other Responsibilities

  • May be involved in other sales tools projects or support such as sales compensation, CPQ, and improving our analytic capabilities.
  • Establishing a world-class sales support structure for MS Dynamics.
  • Continuously looking for ways to improve our Industrial Sales efficiency via tools or processes.

Knowledge and Skills

  • CRM experience (Salesforce.com, Microsoft Dynamics, etc.)
  • Excel skills (advanced preferred)
  • Analytic skills
  • Sales &/or Marketing support experience
  • Project management experience, including use of project management tools (MS Project, etc.)
  • In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.
  • In-depth understanding of core HP businesses and the revenue cycle.
  • Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English and local language as well as other languages as required.
  • Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts.
  • Strong project management skills such as planning, execution and implementation.
  • Solid financial and business acumen.

Education And Experience Required

  • First-level university degree or equivalent experience; advanced university degree preferred.
  • Typically 6-10 years of related experience in IT/business operations.
  • Typically 5-8 years of project management experience.
  • Quality improvement training required and certification a plus.

Job - Sales Operations

Schedule - Full time

  • Sales Support Analyst – CRM Specialist

    hace 3 semanas

    Guadalajara, México HP A tiempo completo

    Description - Business environmentIn the Industrial Print business, we've built a sales operation team composed of inventive, dedicated, capable people…committed to serving their customers and with the drive to meet demanding targets. This position is a key contributor in supporting our CRM strategy and sales support activities for the Industrial business...

  • Sales Support Analyst – CRM Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México HP A tiempo completo

    - Business environmentIn the Industrial Print business, we've built a sales operation team composed of inventive, dedicated, capable people...committed to serving their customers and with the drive to meet demanding targets. This position is a key contributor in supporting our CRM strategy and sales support activities for the Industrial business in EMEA.Job...

  • Sales Support Analyst – CRM Specialist

    hace 3 días

    Guadalajara, Jalisco, México HP A tiempo completo

    - Business environmentIn the Industrial Print business, we've built a sales operation team composed of inventive, dedicated, capable people...committed to serving their customers and with the drive to meet demanding targets. This position is a key contributor in supporting our CRM strategy and sales support activities for the Industrial business in EMEA.Job...

  • Sales Support Analyst – CRM Specialist

    hace 3 semanas

    Guadalajara, Jalisco, México HP A tiempo completo

    - Business environmentIn the Industrial Print business, we've built a sales operation team composed of inventive, dedicated, capable people...committed to serving their customers and with the drive to meet demanding targets. This position is a key contributor in supporting our CRM strategy and sales support activities for the Industrial business in EMEA.Job...

  • Sales Specialist

    hace 2 meses

    Guadalajara, México Talento Hábil A tiempo completo

    **Vacante para la empresa Talento Hábil en Tonalá, Jalisco**: **Sales Specialist for IT products/services | Hybrid Job** **Requirements**: - Advanced English speaking, writing, reading skills. C1 - Bachelors in Computer Science or similar - Previous experience in the Sales Department. 2 years. - CRM - Microsoft Office - Experience in VoIP/ PBX...

  • Sales Support Analyst

    hace 3 semanas

    Guadalajara, México Hewlett Packard Enterprise A tiempo completo

    Sales Support Analyst This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Administers and maintains sales operational systems and processes to provide content, data and information management in support of sales pursuits. Implements and configures sales tools, content management and tracking systems....

  • Sales Support Analyst

    hace 2 meses

    Guadalajara, México Hewlett Packard Enterprise A tiempo completo

    Sales Support Analyst This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Administers and maintains sales operational systems and processes to provide content, data and information management in support of sales pursuits. Implements and configures sales tools, content management and tracking systems....

  • Wordpress Sales Support Specialist

    hace 6 días

    Guadalajara, México WPMU DEV A tiempo completo

    Will you be our newest WordPress Sales Support Specialist? We are looking for a WordPress Sales Support Specialist to promote high-quality WordPress plugins and themes that contribute to the overall success of WPMU DEV products. You will join an ongoing and expanding team of sales enthusiasts who work collaboratively with all areas of the company to make...

  • Sales Specialist

    hace 1 semana

    Guadalajara, México Talento Hábil A tiempo completo

    **Vacante para la empresa Talento Hábil en Guadalajara, Jalisco**: **Sales Specialist for IT products/services** **Requirements**: - Advanced English speaking, writing, reading skills. - Bachelors in Computer Science or similar - Previous experience in the area 3 years or more - CRM - Microsoft Office - Experience in VoIP/ PBX - Persuasive attitude -...

  • Sales Support Analyst

    hace 3 días

    Guadalajara, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Sales Support AnalystThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Administers and maintains sales operational systems and processes to provide content, data and information management in support of sales pursuits. Implements and configures sales tools, content management and tracking systems. Develops...

  • Sales Analyst

    hace 1 semana

    Guadalajara, México UST A tiempo completo

    **Sales Analyst** **Associate II - Sales Support **Who we are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven...

  • Sales Operations Analyst

    hace 2 meses

    Guadalajara, México Hewlett Packard Enterprise A tiempo completo

    Sales Operations Analyst This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. HPE Aruba Networking is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models...

  • Senior SAP CRM IT Analyst

    hace 1 semana

    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 285759 We are currently seeking a Senior SAP CRM IT Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). We are seeking a Senior SAP CRM IT Analyst to work with the "Customer Relationship Management stream" of the SAP Platform Services team. In this role reporting directly to the SAP Operations and Delivery Manager, you will...

  • Inside Sales Specialist

    hace 5 días

    Guadalajara, México OMRON A tiempo completo

    We are looking for our next Inside Sales Specialist for the Guadalajara area. Our Inside Sales Specialist will bethe initial and sustained inside sales contact for designated customers. As main activities you will have: - Plans and completes assignments within customer expectations/deadlines. - Prioritize and handle multiple work assignments - Identify...

  • Sales Support Lead

    hace 2 semanas

    Guadalajara, México UST A tiempo completo

    **Sales Support Analyst** **Lead I - Sales Support **Who we are**: Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven...

  • Sales Optimization Support

    hace 2 meses

    Guadalajara, México Hewlett Packard Enterprise A tiempo completo

    Sales Optimization Support (SOS) Analyst This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in building the future - one big idea at a time. You’ll be...

  • Customer Support Specialist

    hace 5 días

    Guadalajara, México Mycronic A tiempo completo

    **Job Summary** The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as...

  • CRM Business Analyst

    hace 1 semana

    Guadalajara, México Ingredion Incorporated (Corporate) A tiempo completo

    **LOCATION**: Mexico City or Guadalajara, Mexico **REPORTS TO**: Global CRM Manager **Company Background**: Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and...

  • Sales Operations Analyst

    hace 3 semanas

    Guadalajara, México Hewlett Packard Enterprise A tiempo completo

    Sales Operations Analyst This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. HPE Aruba Networking company advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is redefining the...

  • Sales Operations Analyst

    hace 2 meses

    Guadalajara, México Hewlett Packard Enterprise A tiempo completo

    Sales Operations Analyst This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. HPE Aruba Networking company advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is redefining the...