Sales Optimization Support

hace 2 semanas

Guadalajara, México Hewlett Packard Enterprise A tiempo completo

Sales Optimization Support (SOS) Analyst

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in building the future - one big idea at a time. You’ll be selling HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential?

**How you'll make your mark**:

- Leverage prior knowledge, SOS job aids, SOS process experts, and business process owners to resolve issues or route to the appropriate teams at HPE
- Navigate HPE’s back-office processes to complete requests and solve problems in a timely manner and closer to the customer, where the cost is the lowest
- Track requests to completion, ensuring sellers have the resolution needed to communicate to customers and partners as appropriate
- Provide input and identify process improvement opportunities to improve quality, operational efficiency, and end-to-end workflow effectiveness
- Manage sales pursuit requests related to equipment loans, quotes, deal registrations and other items to help close the sale
- Track orders, shipment status, and other pertinent items related to order fulfillment
- Address post sales issues by identifying the appropriate process based on time since shipment, cost and scope of request
- Redirect requests to other HPE teams for tasks not in scope for SOS
- Maintain an Excel based tracker of requests and prepare monthly scorecards
- May serve as a process expert for one or more processes supporting SOS teammates

**About you**:

- 4-6 years of experience in sales, sales support, or sales process roles preferred
- Bachelor’s degree in business management or equivalent experience preferred
- Exceptional customer service focus with sharp attention to detail
- Comfortable with ambiguity and digging in to determine root cause of issues and driving to closure
- Understanding of a matrixed environment and confidence in following up on tasks across other teams
- Ability to thrive under pressure while managing a variety of requests, often simultaneously
- Able to prioritize time and focus on critical tasks, comfortable asking for assistance to ensure timely resolution when workload is high
- Patient and persistent with confidence to escalate early when support is needed
- English language written and verbal communication skills

mexico #LI-Hybrid

**Join us and make your mark**

**We offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Sales Operations
**Job Level**:
Specialist

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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