Customer Support Manager

hace 2 semanas


Tláhuac, Ciudad de México Airbus A tiempo completo

CUSTOMER SUPPORT MANAGER

AIRBUS HELICOPTERS MEXICO
Buscamos una persona para cubrir la posición Customer Support Manager / Area: Mexico cuyo objetivo es

prospectar, promocionar, y desarrollar las ventas y el negocio comercial de Soporte y Servicios de Airbus

Helicopters México en la zona del Bajío y Norte de México, y asegurar una óptima satisfacción del cliente,

certificando que las políticas internas de Airbus Helicopters se cumplan en la firma de cada contrato y/o acuerdo, y

bajo los ejes de rentabilidad establecidos en la política comercial; soportando a la flota de helicópteros de la zona

con productos y servicios competitivos e innovadores de acuerdo al perfil y necesidades del cliente; asegurando

calidad y seguridad en la cartera de productos y servicios de Airbus Helicopters

El perfil que buscamos debe cumplir con:

  • Escolaridad: Licenciatura o Ingeniería.
  • Experiência: 2 años en áreas de servicio al cliente
  • Persona con conocimiento del idioma Inglés nível intermedio avanzado.
  • Conocimientos y experiência en Sales Force ,servicio al cliente
  • Capacidad para trabajar
  • Excelente Manejo Microsoft Office, Google Chrome

Cuente con Habilidades de comportamiento:

  • Habilidades relacionales y comerciales
  • Actitud de servicio y orientación al cliente.
  • Manejo de problemas, conflictos, contingencias y urgencias (tiempo de respuestas), gestionar situaciones de
estrés y disciplina.

  • Pro actividad
  • Aeronáutica

Entre las principales funciones a realizar destacan:

  • Incrementar disponibilidad de flota y satisfacción de los clientes
  • Promocionar y vender todo tipo de Productos y Servicios para el Soporte de los Clientes (Inspecciones, CAMO,
training, Partes, ILS, HCare, AT, Tec Rep, LFR,....), asegurando la rentabilidad requerida

  • Incrementar cartera de clientes / market share en la zona.
  • Asegurar la relación con los clientes y el buen desarrollo del negocio, coordinando acciones con otras áreas
internas y de casa matriz.

  • Asegurar el buen y regular uso de Sales Force
  • Monitorear KPIs, en particular WIP y Overdue, así como los relativos a CEFO

Tipo de puesto:
Tiempo completo

Salario:
$ $35.00 al mes

Experiência:

  • Servicio al cliente: 2 años (Obligatorio)

Lugar de trabajo:
Empleo presencial

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