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Support Engineer

hace 3 meses

Ciudad de México, Ciudad de México RPMGlobal A tiempo completo

Transforming the Future with the Convergence of Simulation and Data

Support Engineer - Data Analytics

We are looking for a committed and high-performing Support Engineer to join our customer success team strengthening our approach to deliver value and business success in a complex enterprise application environment.

Your primary goal is to establish a reliable communication channel to our clients, prospects and partners helping them with all kinds of technical inquiries. Furthermore, you will help to deploy and use our products in a data science driven application stack. This includes deployment building and maintenance operations in a diverse enterprise environment.

You work closely with our clients supporting them to understand usage and configuration of Altair's data analytics applications, identify issues and requirements achieving the right level of connectivity, scalability and resilience to successfully drive the use cases and deliver business value.

You will work in a rapidly evolving field providing the chance as well as raising the need to learn about new fascinating techniques in the field of data science, predictive analytics, cloud computing and enterprise software.

You will have the opportunity to work in a global technology company with a key role in providing customer success and driving user adoption to state of the art data science applications. This is a unique opportunity to be part of a team that has already delivered a variety of market leading products used by a constantly growing data science community. The challenge is to take this success to the next level in terms of user experience, computational power, and business success.

Job Summary:

What You Will Do:

  • Customer technical support – engage with customers, prospects as well as Altair field teams, engineering, product management to identify and resolve issues in a timely manner
  • Drive customer success – work closely with the customers, prospects and partners helping to build state of the art application deployments using software from the Altair portfolio in a complex enterprise environment helping our clients to achieve success in a variety of uses cases
  • Communicate Altair – manage relationships between Altair and our clients to provide a reliable communication channel for all kinds of technical inquiries
  • Work with the team – use your experience and application insight to support Altair teams in a variety of scenarios

What You Will Need:

Basics:

  • Analytics or IT management background
  • Experience in using and administrating data science tools (i.e. RapidMiner, SAS, SPSS, R, Python) and/or enterprise applications stacks (AWS, Azure, ActiveDirectory, BI applications, RDBMS such as SQLServer, Oracle, Snowflake, MySQL, DB2, PostgreSQL etc)
  • Mainframe experience, especially with SAS applications stack is highly welcome
  • Willingness to learn about new technologies in the field of data science and enterprise applications, both cloud based and on premise
  • Strong communication skills and commitment to work with clients via ticket systems, phone calls and web meetings
  • English language fluency – another language (German, Spanish, French) is not essential but is a plus

Preferred:

  • Sense of urgency, pragmatism and a solution-oriented approach to solving problems
  • Interest in software development and basic knowledge of scripting and programming languages like SAS, Python and Java
  • Knowledge of standard tools for system administration in Windows and Linux environments
  • Enjoy building application deployments and integrating systems to existing workflows
  • Passion for analytical thinking and technical investigations
  • Experience in using standard tools in customer relation and development environment, such as Salesforce, Confluence and Jira
  • Collaborative, team oriented, yet able to initiate and drive customer support engagements

How You Will Be Successful:

  • Envision the Future
  • Communicate Honestly and Broadly
  • Seek Technology and Business "Firsts"
  • Embrace Diversity and Take Risks

Why Work with Us:

Altair is a global technology company providing software and cloud solutions in the areas of product development, high-performance computing (HPC) and artificial intelligence (AI). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer's toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today's problems into tomorrow's opportunities.

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing and artificial intelligence (AI).

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation, and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit

Ready to go? #ONLYFORWARD


At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world's most revolutionary innovations and are not only comfortable in new and uncharted waters, we dive in headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer's toughest challenges.

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.


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