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Analista de Service Desk
hace 3 meses
¿Cuentas con nivel de inglés avanzado? ¿Tienes experiencia dando soporte remoto? Icorp te está buscando
Será responsable de resolver problemas relacionados con TI, brindando soporte remoto bilingüe a los usuarios de uno de nuestros clientes de talla global.}
Lugar de trabajo: Naucalpan de Juárez, EdoMex. ó Querétaro
Horario: 4 días laborados x 4 días de descanso
Modalidad: Presencial.
Requisitos:
- Prepa/TSU/Lic o Ing.
- Inglés Avanzado (indispensable), se realizará evaluación de inglés.
- Experiencia brindando soporte técnico remoto (indispensable)
- Manejo de herramientas de tickets (indispensable)
Conocimientos Básicos:
- Conocimientos en Office
- Atención a clientes
- Sistema de tickets
Conocimientos Deseables:
- Conocimiento en Redes
- Bloqueos de páginas de Internet
Conocimientos Indispensables:
- Uso de herramientas de tickets
- Conocimiento en VPN
- Instalación de Software
- Configuración de cuentas de correo
Principales actividades:
- Atención y soporte usuarios mediante creación y recepción de tickets.
- Registrar incidentes y solicitudes de servicio, catalogándolas por características y resolución.
- Identificar y clasificar los tipos de incidentes e interrupciones del servicio.
- Actuar bajo guía para registrar y rastrear datos confiables para los servicios.
- Asesorar a usuarios.
- Supervisar los problemas desde su inicio hasta la resolución.
