Service Desk Analyst
hace 11 horas
Global Service Desk Analyst
We're shaping the future of leisure travel by creating new possibilities for vacationers. As a Global Service Desk Analyst, you'll play a key role in delivering exceptional customer experiences for millions of travelers worldwide.
Key Responsibilities:
- Provide 24/7/365 L1 support to internal T+L staff through phone, email, self-service, and chat.
- Manage all interactions through request management, install software, and troubleshoot issues.
- Escalate and prioritize incidents while maintaining an exceptional customer experience.
- Develop omni-channel support and relations on a global level.
Principal Responsibilities:
- Meet KPIs and resolve L1 incidents within given SLAs.
- Collaborate with L2 and L3 teams, incident management teams, and build IT procedures for training purposes.
- Provide remote IT training for new and current staff and systems.
- Work on special projects assigned by the Service Desk Manager.
Requirements:
- A committed team player with a hands-on, problem-solving attitude.
- Bi-lingual – Fluent Spanish & English.
- Impeccable client manner and 'Count on me' work ethic.
- IT skills/experience preferably but not essential.
- Excellent customer service skills and flexibility to work in a fast-paced environment.
About Us:
Hospitality is at the heart of all we do at Travel + Leisure Co. We deliver excellence, take time to have fun, celebrate together, and support one another. Join our global team and build a career where memories start with you.
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