Customer Experience Specialist

hace 5 días


Ciudad de México, Ciudad de México TaskUs A tiempo completo
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by delivering exceptional customer experiences.

We pride ourselves on our People First culture, which has enabled us to expand our workforce to approximately 45,000 employees globally. With a presence in twenty-three locations across twelve countries, we are committed to providing equal access to opportunities and fostering an inclusive and equitable work environment.

Job Summary

We are seeking a highly skilled and motivated Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing world-class service to our customers in an accurate, efficient, and respectful manner. You will be the face of our company, and your exceptional communication skills, adaptability, and flexibility will be essential in delivering a seamless customer experience.

Key Responsibilities
  • Research and resolve customer issues via phone, email, and chat support.
  • Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
  • Ensure that all log-in and passwords (both internal & external) are kept confidential.
  • Document all information on customer interaction according to standard operating procedures.
What We Offer
  • Weekly payment
  • Paid Birthday Leave
  • Paid Time Off starting at 21 days on your first year.
  • Food vouchers of 220 MXN weekly
Requirements
  • Must be willing to complete assessments that include a typing test of 25+ wpm.
  • Great communication skills, written and orally.
  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
  • Must be at least 18 years of age.
  • Must have at least a High school diploma or GED.
  • Must be willing to participate in a background screening.
Preferred Qualifications
  • Experience with customer service via phone, email, and live chat support is preferred but not required.
  • Experience in customer service, sales, billing, collections, and technical support.
Equal Employment Opportunity

TaskUs is an equal opportunity employer and welcomes applicants of different backgrounds, demographics, and circumstances. We are committed to providing equal access to opportunities and fostering an inclusive and equitable work environment.



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