Empleos actuales relacionados con Technical Specialist - Ciudad de México, Ciudad de México - Avaya
-
Sales Operations Specialist
hace 1 mes
Ciudad de México, Ciudad de México GTN Technical Staffing A tiempo completoInside Sales Specialist position available at GTN Technical Staffing. Key responsibilities include leading Inside Sales responsibilities, renewing Maintenance & Support contracts, and identifying areas of upsell. Required skills and experience include experience working in a fast-paced environment, ability to work in a complex virtual team environment, and...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México OKTO A tiempo completoJob Title: Technical Support SpecialistOKTO is a dynamic and innovative company that is looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, ensuring that they have a seamless experience with our products and services.Key...
-
Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Nuvit Service A tiempo completoTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...
-
Technical Specialist
hace 3 días
Ciudad de México, Ciudad de México Qualitest A tiempo completoJob Title: Technical SpecialistAbout the Role:We are seeking a highly skilled Technical Specialist to join our team at Qualitest. As a Technical Specialist, you will be responsible for optimizing software for certain locales and languages to deliver the right product in the locale.Key Responsibilities:Provide technical solutions to improve the work of the...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...
-
Technical Solutions Specialist
hace 15 horas
Ciudad de México, Ciudad de México Western Union A tiempo completoTechnical Solutions Specialist Are you passionate about delivering top-notch technical support to clients? Do you enjoy troubleshooting complex issues and providing innovative solutions? We're looking for a skilled Technical Solutions Specialist to join our team at Western Union. Key Responsibilities: As a Technical Solutions Specialist, you will: ...
-
Technical Support Specialist
hace 4 días
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional user support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners through various channels, including phone, email, and...
-
Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support SpecialistMexico City, MexicoDatadog's Technical Solutions team is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key...
-
Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Lenovo A tiempo completoJob Summary:Lenovo is seeking a highly skilled Technical Support Specialist to join our Managed Service Desk team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Lenovo's enterprise customers, including troubleshooting hardware and software issues, resolving technical problems, and answering...
-
Technical Support Specialist
hace 7 días
Ciudad de México, Ciudad de México FIS A tiempo completoJob SummaryFIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers.Key ResponsibilitiesRespond to complex technical issues and provide timely resolutionsCollaborate with design engineering and software...
-
Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Wipro A tiempo completoJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities: Troubleshoot hardware and software issues Provide technical support via phone, email, or chat Collaborate with internal...
-
Technical Support Specialist
hace 1 semana
Ciudad de México, Ciudad de México Alia Integrando Talento A tiempo completoAlia Integrando Talento is seeking a skilled Technical Support Specialist to join its team.As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Your expertise in networking and security will be essential in resolving complex issues and ensuring the smooth operation of our cloud...
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...
-
Technical Support Specialist
hace 4 días
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support SpecialistMexico City, MexicoWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage...
-
Technical Support Specialist
hace 4 días
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support SpecialistAt Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll be responsible for providing top-notch technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...
-
Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México FIS A tiempo completoJob Summary:FIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to drive business growth.Key Responsibilities:Respond to...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Zebra A tiempo completoTechnical Customer Support SpecialistAt Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.We are seeking a Technical Customer Support Specialist to join...
-
Technical Architecture Specialist
hace 1 día
Ciudad de México, Ciudad de México Aspire Systems Retail A tiempo completoAbout the Role:Aspire Systems Retail is seeking a highly skilled Technical Architecture Specialist to lead our technical teams in delivering innovative and cutting-edge solutions. The ideal candidate will have a deep understanding of industry concepts, including Java VMs, RDBMS, and application servers.Key Responsibilities:Design and implement technical...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Datadog A tiempo completoTechnical Support SpecialistMexico City, MexicoWe're seeking a skilled Technical Support Specialist to join our team at Datadog. As a key member of our Technical Solutions team, you'll play a crucial role in educating potential clients and ensuring existing customers are happy and successful.As a Technical Support Specialist, you'll engage with customers via...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Datadog A tiempo completoJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.Key Responsibilities:Engage with customers via multiple channels to identify and resolve...
Technical Specialist
hace 3 meses
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there's no limit to the experiences Avaya customers can create.
The richness of Avaya's global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at
ABOUT THE OPPORTUNITYAn individual collaborator who provides onsite support of systems in production subsystems and/or software and/or hardware applications to customers or field personnel using remote and telephone diagnostic capabilities. Provides support for equipment in production, system configurations and updates for medium complexity end users through basic troubleshooting. Includes support for third-party products. Analysis symptoms, records, and data necessary to solve problems of medium complexity. Propose and oversee the implementation of solutions for non-routine incidents reported by customers to ensure the situation is resolved. You can proactively monitor downstream effects as a result of the solution. It may highlight other issues. ITIL aligned service delivery model, understanding of SLA's, Contract Penalties etc. Works with limited guidance on process within defined criteria.
• Bachelor's degree in a technical field; Telecommunications, Electrical Engineering, Computer Science, or equivalent related technical experience.
• Demonstrable experience managing basic level Operating Systems, Data Bases, HTML protocol, Network systems and communications protocols.
• Experience in VoIP and SIP technologies or Avaya technical support experience may be considered.
• Experience working with Avaya related products and services desired
SKILLS & COMPETENCIES
• Ability to basic troubleshooting in networking with TCP/IP and SIP protocols network
• Understanding of digital/IP telephony and VoIP principles
• Identify problem, analysis of logs and data required to resolve product issues of High complexity.
• Ability to basic troubleshooting in Voice communications systems and Contact Center.
• A general understanding in voice platform peripherals and how they connect to voice infrastructure (such as IVR, CTI, Dialers, call recording and other voice applications)
• Strong communication skills required.
• Understanding of QoS (Quality of Service) and OSI model
• knowledge of Operating Systems Linux and Microsoft Windows familiarity with command Line
• Basic understanding of IVR systems.
• Experience providing Technical Support Services at a Tier 1,2 level in a 24/7 environment.
• Experience providing installing, supporting or Administration Avaya products. (preferred)
Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
• Proficient in maintenance of Avaya communication systems including IP/SIP Systems, based technologies converged systems and Contact Centers Solutions.
• Provides customer with remote support regarding Avaya Aura Communication Manager, Avaya Session Manager, Avaya System Manager, Media Servers, IP Office, Avaya provisioning software and IP networking. Recording Systems or CC products AES, CMS, Experience Portal, Predictive Dialers
• Ability to diagnose trouble on SIP environments / system integrations.
• Ability to troubleshoot IP/SIP telephony environments, IP protocol traces and integration products
• Ability to support Voice over IP, end points and trunks
• Ability to support contact center applications
• Troubleshoot connectivity issues to peripheral/adjunct equipment such as CMS/IVR/Experience Portal/EMMC/AES / Recording systems
• Understanding of Call Centers; able to edit vectors to adjust Call Center flows and productivity
• Interface with other vendors, Carrier Service providers, 3rd party manufacturers
• Performs moves, adds and changes for customers when needed.
• Ability to work effectively with co-workers and fulfill customer requests in English Language
• Ability to clearly define and explain technical issues
• Will be required to be on call
• Willing to learn new technologies and new products.
Tasks:
• Identifies, analyzes, and resolves incidents on Customer environment
• Identifies, analyzes, and resolves problems with Avaya Equipment installed at Customer site.
• Provide break-fix remote support.
• Contribute significantly to client satisfaction and interface with internal areas to defined tasks
• Operate in an ITIL model.
• Contribute actively to meet SLA and other contract requirements
• Escalate unresolved issues to level 3 and level 4 as required through standard escalation process.
Less than one year of experiencePreferred Certifications
FOOTER
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at ) and applicable Privacy Statement relevant to this job posting (accessible at ).
