Customer Service Analyst 2
hace 4 días
El Analista de Servicio al Cliente 2 es un puesto de nível intermedio responsable de brindar a los clientes resoluciones y apoyo en coordinación con el equipo de Servicio al Cliente. El objetivo general de esta función es resolver problemas de clientes externos y proporcionar soporte constante al cliente.
**Responsabilidades**:
- Ser el único punto de contacto para socios internos y clientes externos, e interactuar con equipos clave para identificar y resolver problemas.
- Garantizar que se respondan las consultas de clientes de manera oportuna y eficiente, y mantener el cumplimiento de las normas departamentales.
- Realizar los análisis necesarios para tratar las necesidades del cliente.
- Comunicar resoluciones a los clientes.
- Desarrollar y mantener una cartera de clientes a través de llamadas periódicas e interacción personal, según sea necesario.
- Informar a los clientes los problemas (fallas del sistema, problemas de mercado) y brindar actualizaciones periódicas de la solución.
- Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia
**Calificaciones**:
- Entre 0 y 2 años de experiência relevante.
- Preferencia de experiência en servicio al cliente.
- Dominio de computación.
- Demostrar de manera constante una comunicación escrita y verbal clara y concisa.
- Habilidades comprobadas de investigación y análisis.
- Capacidad demostrada para presentar conceptos e influir en el cambio.
- Servicio al cliente de alta calidad constante con foco en desarrollar la relación con el cliente y lograr resultados de calidad.
- Habilidad comprobada para trabajar bajo supervisión limitada dentro de un entorno de equipo.
**Educación**:
- Licenciatura/título universitario o experiência equivalente.
Preferentemente con experiência en soporte documental, revisiones de documentación de clientes empresariales, corporativos, sector público e intermediarios financieros, actas de poderes, actas constitutivas, entre otros documentos relacionados a personas morales
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Customer Service Analyst 2
hace 1 semana
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service Analyst 2
hace 2 semanas
Ciudad de México, Ciudad de México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities: Serve as single point of contact for internal...
-
Corporate Customer Service Analyst
hace 4 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Corporate Customer Service Analyst
hace 4 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service Analyst 2
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Credit Portfolio Senior Analyst is an intermediate-level position responsible for conducting credit reviews, credit approval and monitoring the portfolio to identify credit migration in coordination with the Risk Management team. The overall objective of this role is to manage Citi's portfolio exposure to clients and counterparties...
-
Customer Service Analyst 1
hace 1 semana
Ciudad de México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...
-
Customer Service Analyst
hace 1 semana
Ciudad de México, Ciudad de México Carrier A tiempo completoCountry: MexicoLocation: LOC5014:FSS- Insurgentes Sur #664 Piso 4 Col. del Valle C.P. 03100, Mexico CityRole: Customer Service Analyst (Logistics)Location: LOC5014:FSS- Insurgentes Sur #664 Piso 4 Col. del Valle C.P. 03100, Mexico CityFull/ Part-time: full time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate...
-
Customer Service Intermediate Analyst
hace 3 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
-
Customer Service Analyst
hace 2 semanas
Ciudad Juarez, México ZF ELECTRONIC SYSTEMS JUAREZ SA DE CV A tiempo completo**ZF ELECTRONIC SYSTEMS JUAREZ SA DE CV** **Solicita**: **Customer Service Analyst** **Descripción y Requisitos** **Requirements**: - Bachelor’s degree (Engineering, Supply Chain Management, Economics, or related field and/or 4+ years of related experience) - 4+ years (progressive) of professional experience encompassing many of the following fields -...
-
Customer Service Intermediate Analyst
hace 1 semana
Ciudad de México, Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities: Manage a portfolio of highprofile...
-
Customer Service Analyst
hace 4 semanas
Ciudad Apodaca, México Lear A tiempo completoLear For You We work hard for the people who work for us. We champion our teams. We foster collaboration, inclusion, respect and excellence. What we are trying to say is we want to be more for you. We are your path to a better career, a better future, and a better you. Our teams have invented groundbreaking technologies, flawlessly manufactured millions of...
-
Customer Service Analyst
hace 1 mes
Ciudad Apodaca, México Lear A tiempo completoLear For You We work hard for the people who work for us. We champion our teams. We foster collaboration, inclusion, respect and excellence. What we are trying to say is we want to be more for you. We are your path to a better career, a better future, and a better you. Our teams have invented groundbreaking technologies, flawlessly manufactured millions of...
-
Customer Service Analyst
hace 1 semana
Ciudad de México, Ciudad de México ZF A tiempo completoWhat's Next? Join ZF:ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...
-
Customer Service Analyst 2
hace 1 semana
Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoEl Analista de Servicio al Cliente 2 es un puesto de nivel intermedio responsable de brindar a los clientes resoluciones y apoyo en coordinación con el equipo de Servicio al Cliente. El objetivo general de esta función es resolver problemas de clientes externos y proporcionar soporte constante al cliente.Responsabilidades: Ser el único punto de contacto...
-
Customer Service Analyst
hace 2 semanas
Ciudad de México, Ciudad de México Kellanova A tiempo completoAs a Customer Service Analyst, you will Manage the end-to-end order process and provide exceptional internal and external customer service for smaller, less complex customers. Develop solutions and become a process expert through collaboration and analytics. Also, partner with internal and external customers at all levels, including senior management to...
-
Customer Service
hace 3 semanas
Ciudad de México Human Quality A tiempo completoImportant and prestigious company requires Customer Service Customer retention and advice to understand their needs and align products and services United States customer service Experience in call center or customer service via telephone, Minimum 2 years experience From high school completed Advanced oral and written English between b2 and c2. Hours...
-
Customer Service Analyst
hace 2 semanas
Ciudad Apodaca, Nuevo León, México Lear A tiempo completoLear For You We work hard for the people who work for us. We champion our teams. We foster collaboration, inclusion, respect and excellence. What we are trying to say is we want to be more for you. We are your path to a better career, a better future, and a better you. Our teams have invented groundbreaking technologies, flawlessly manufactured millions of...
-
Customer Service Executive
hace 3 semanas
Ciudad de México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Manage a portfolio of...
-
Customer Service Analyst
hace 3 semanas
México ZF A tiempo completo**What's Next? Join ZF!**: ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers...
-
Customer Service
hace 4 semanas
Ciudad de México ABBVIE A tiempo completoPurpose Statement (2-3 Sentences): - Describe the primary goals, objectives or functions or outputs of this position_: The Billing Customer Service Analyst must ensure the capture of all purchase orders sent to the Customer Service area, their correct processing by BPO and follow up until final delivery to the customer. Preparation and control of the...
