Digital Customer Engagement Manager

hace 6 meses

Ciudad de México Amgen A tiempo completo

**HOW MIGHT YOU DEFY IMAGINATION?**:
If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. We have proudly achieve certifications as **Great Place to Work** and **Equidad MX**. It’s time for a career you can be proud of.** Join us.**

**Digital Customer Engagement Manager**:
**Live**

**What you will do**:
Key responsibilities include, but are not limited to:

- Leading omnichannel strategies, execution and advising on digital content management, delivery, and metrics.
- Collaboration with team leads to prioritize brands and develop digital plans.
- Defining KPIs and metrics for digital interactions and providing actionable insights based on continuous analysis is crucial.
- Digital Platform Development: Collaboration with regional guidelines and Centers of Excellence (COE) for channel/platform development is a vital aspect, showcasing alignment with broader organizational strategies.
- Developing a digital approach in the teams and keeping them to date with technology trends.
- The role involves collaborating closely with team members and partners for the creation of patient solutions and identifying business opportunities.
- Vendor Management: Recruitment and management of external vendors
- Brand Development Support: Supporting brand development and stakeholder-centric solutions in the medium term aligns well with the broader business goals.

**Outputs**:

- Digital part of Brand Plan.
- Sales support tools (Veeva CRM).
- Strategic and tactical input on digital initiatives in country brand plans.
- Digital platforms advice.
- Digital programs in collaboration with customers/partners.

**Basic Qualifications**:

- Doctorate degree OR
- Master’s degree and 3 years of experience in multichannel marketing, digital communication and digital channel projects OR
- Bachelor’s degree and 5 years of experience in multichannel marketing, digital communication and digital channel projects OR
- Associate’s degree and 10 years of experience in multichannel marketing, digital communication and digital channel projects OR
- High school diploma / GED and 12 years of experience in multichannel marketing, digital communication and digital channel projects OR and Previous managerial experience directly managing people and/or experience leading teams, projects, programs or advising the allocation of resources.
- Proficiency in English, both in written and verbal communication.

**Preferred Requirements**:

- Proven experience in digital marketing or customer engagement within the pharmaceutical or biopharmaceutical industry.
- Strong understanding of regulatory requirements and compliance standards in the healthcare sector.
- Excellent communication, interpersonal, and project management skills.
- Proficiency in digital analytics tools, content management systems, and social media platforms.
- Desirable experience in content coordination.
- Working experience with data scientists, data privacy, algorithm development and incorporation. Agile, Design Sprints and Minimally Viable Products for healthcare.

**Competencies**:

- Applies sophisticated project management, analytical skills.
- Examines and understands issues from multiple perspectives or points of view, readily sees inter-relationships and cause and effect relationships; takes a detailed approach to successfully resolving all issues.
- Displays strong organizational and time management skills; multi-tasks effectively; delivers on commitments in a timely manner.
- Communicates effectively at all levels both internally and externally, and (inter-) nationally.
- Demonstrates networking capabilities.
- Takes initiative and acts pro-actively, enthusiastically and creatively.
- Possess very good understanding of web technologies, digital marketing channels and customer journey.
- Serves as a role model and resource to others in promoting open, honest and cooperative relationships throughout the organization
- Serves as a role model for Amgen Values.
- Cross Functional Leadership and Team Management.

**THRIVE**

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
- Full support and career-development resources to expand your skills, improve your expertise, and maximize your potential along your career journey.
- A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.
- Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor.

**for a career that defies

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