Customer Engagement Solutions Expert

hace 2 semanas

Ciudad de México, Ciudad de México Stitch Consulting Services, Inc. A tiempo completo
About Stitch Consulting Services, Inc.

At Stitch Consulting Services, Inc., we're pushing the boundaries of customer engagement solutions. As a dynamic team of marketing technologists, architects, and strategists, we're driven by our passion for empowering marketers to achieve great things with Braze.

Cutting-edge customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can unlock incredible opportunities. We're committed to building innovative solutions that work, and as an Orbit-level certified Braze partner, we work alongside marketers from some of the world's most beloved brands to stitch together tailored approaches that make marketing magic happen in Braze.

About This Role

We're seeking a highly skilled Customer Engagement Solutions Expert to drive our new business sales efforts, championing the power of Braze and the value that only our services can deliver. You'll partner closely with Braze Account Executives, co-selling and crafting Braze-centric solutions that align with our client's ambitions. Your role is crucial in showcasing how Braze solutions supported by our expertise can drive success for some of the world's most beloved brands.

This specific role will focus on clients in Mexico. In order to effectively collaborate with teammates and serve our clients, this person must be fluent in both Spanish and English. If you choose to apply, please submit an English resume.

Key Responsibilities

  • Educate prospective brands on Braze's value by articulating how our services can meet their needs.
  • Build strong partnerships with teams at Braze, becoming a trusted ally in co-selling efforts.
  • Manage complex sales cycles while crafting tailored presentations and proposals that showcase the value that our team can bring to Braze implementations and optimizations.
  • Use your martech expertise to identify prospects' core marketing challenges and design comprehensive solutions that address their needs.
  • Be a trusted advisor to your accounts through strategic thinking and prescriptive recommendations related to marketing, marketing technology, and marketing processes.
  • Use your expertise in B2B sales to confidently negotiate contracts and close deals to meet bookings targets.
  • Become an expert in Braze and its technology partners to anticipate customer needs and questions effectively.
  • Travel, around 25%, to client sites and actively lead strategic discussions with a high level of engagement.

What Success Looks Like

  • You build solid, lasting relationships with the sales team at Braze. Your deep martech expertise and creativity during the sales process make you the go-to person for the Braze team to partner with on complex deals.
  • You are extremely creative in the methods you use to reach out to prospects and gain their buy-in during the sales process. You skip the standardized LinkedIn messages and use a customized approach instead. For every client, you build tailored presentations that spotlight the unique connections our experts have with their brand, bringing our commitment to a successful solution to life.
  • You are the true owner of every sales cycle. While you gather insights from others, you take full ownership and steer each prospect's journey with confidence and commitment. You proactively outline the detailed steps you'll take in each scenario during each phase of the sales process.
  • You confidently negotiate contracts and SOWs. You find thoughtful solutions to get the deal signed.
  • You consistently close deals to meet booking targets. Quotas don't intimidate you - they motivate you. You create strategies to meet them with a fun, competitive spirit.

Requirements

  • Fluency in both Spanish and English, with strong written and verbal communication skills in both languages to effectively support our clients in Mexico.
  • 5+ years of proven success in consultative sales within the marketing technology services industry.
  • Deep understanding of marketing technology, customer engagement platforms, and integration strategies.
  • Solid experience in managing complex sales cycles and closing deals with high-level stakeholders.
  • Exceptional presentation skills, with the ability to effectively communicate complex solutions to non-technical audiences.
  • Background in planning, customizing, and delivering strategic technology demonstrations.
  • A track record of meeting quotas.
  • Ability to travel around 25% to client sites in the US and Mexico.
  • Bachelor's degree or equivalent experience.
  • Must be eligible to work in the United States or Mexico without visa sponsorship now or in the future.

We estimate the salary for this role to be around $120,000-$150,000 per year, depending on experience and qualifications.

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