Service Desk Analyst I

hace 3 semanas

Monterrey, México DYOPATH A tiempo completo

DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.

**TITLE**:Service Desk Analyst I

**LOCATION**:Monterrey, NL (REMOTE)

**SHIFT**:Saturday & Sunday (12 hours) and Monday & Friday (8 hours) - shift to be determined

**SALARY**:17K - 18K pesos/per month/before taxes +Benefits

**Job Summary**:
**Essential Job Duties**:

- Perform end-user technical support, troubleshooting, and tuning for end user hardware and systems, peripheral hardware (i.e. printers/copiers, etc.) and initial triage for client network environments
- Windows 10 and 11 troubleshooting and operations
- Basic Networking troubleshooting - identify root cause
- Mobile phone support
- SharePoint experience - navigation experience and basic understanding on how to use SharePoint
- Active Directory administration
- Coordinate with multiple support teams and vendors if escalation is necessary to achieve resolution
- Supports the team process and participates on cross-functional teams
- Understand and implement security best practices and work with security specialists to minimize vulnerabilities
- Respond to network and server alerts to ensure maximum up time of identified devices
- Understand and comply with all contractual SLAs, policies and procedures
- Exercises discretion and independent judgment when dealing with client requests, incidents and feedback
- Build credibility and trust with client customers and departments by providing solutions to inquiries and problems. This includes maintaining relationships with customers by understanding their needs
- Analyzes and recommends alternative solutions to meet customer needs
- Identifies areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction
- Create and maintain documentation to build knowledge and provide training when necessary
- Complete other duties as assigned

**Required Skills**:

- Experience supporting and administration of VPN clients
- Office 365
- Windows 10 troubleshooting
- Basic understanding of SharePoint
- Demonstrate success supporting clients remotely via phone, remote control tools
- Experience using ticketing software such as ServiceNow, Cherwell or Remedy and demonstrate expert knowledge of incident management and ticket documentation
- Experience with Azure AD and/or Active Directory account maintenance, group membership changes, distribution groups, OU management and other AD functions
- Solid familiarity supporting multi-function printers remotely
- Experience imaging and deploying new and replacement laptop and desktop equipment
- Diagnose and troubleshoot VOIP and telephony issues
- Extensive experience supporting Windows 10 and 11, MS Office, including Office 365
- Ability to touch type minimum of 60 WPM
- Excellent communication, interpersonal and critical thinking skills - previous experience supporting Executives (VIP "white glove" support)
- Multi-tasking abilities

**Qualifications**:

- Required Education: High school diploma, college graduates preferred
- Required Experience: The minimum experience for this position is1 year of relevant experience

**Working Conditions /Physical Effort**:

- Fast paced and high-volume environment
- Responsibilities may require holidays sometimes with little advanced notice

**Benefits**:

- Savings Account / Monthly Tope Legal
- SGMM/ Major Medical Insurance / Family
- Life Insurance (employee only)
- Vacation Premium
- Christmas Bonus
- Quarterly Bonus of annual income based on metrics
- Yearly Anniversary Bonus
- Pantry Vouchers
- Marriage and Bereavement
- Employee Referral Programs
- Growth Opportunities - Internal Promotions and Training/Certifications
- Flexible Work Environment
- Additional Incentives for Remote Workers

**Equal Opportunity Employer

  • Service Desk Analysts

    hace 1 mes

    Monterrey, México Advanced Technology Services A tiempo completo

    **Service Desk Analyst** **Responsabilidades Principales**: - Proporciona asistencia técnica avanzada al cliente al atender llamadas entrantes utilizando las mejores prácticas basadas en ITIL - Realiza el diagnóstico, la investigación y la resolución de incidentes para cumplir con los requisitos del cliente de SLA. - Crea y cumple con las solicitudes...

  • Analista Service Desk

    hace 1 mes

    Monterrey, México Open Service A tiempo completo

    Somos una Empresa 100% mexicana con 27 años de experiência brindando servicios y productos de TI a importantes compañías nacionales e internacionales. Por expansión en nuestros servicios, te invitamos para que te puedas integrar a nuestro equipo como: **Analista de Service Desk** - **Disponibilidad**_ de Lunes a Viernes. - **Experiência**_ - De 6 a 1...

  • Service Desk

    hace 1 mes

    Monterrey, México CAPSITI A tiempo completo

    Consultoria de Head Hunter IT Nos encontramos en búsqueda de: Service Desk El especialista en Service Desk da soporte de primer nível a usuarios de America y Europa en un ambiente bilingüe (ingles y español). Es el gestor del proceso de incidentes y solicitudes de servicio. Contribuye para que los níveles de servicio se...

  • Service Desk Analyst

    hace 4 semanas

    Monterrey, México GM Financial A tiempo completo

    Overview: **Join our Team!** Our Service Desk Team provides first level support through taking calls, handling incidents and requests using ServiceNow, in this entry level role as a **Service Desk Agent** you will be responsible for supporting internal customers who are experiencing software or hardware related issues. We are looking for individuals with...

  • Service Desk Team Leader

    hace 2 días

    Monterrey, México Optimas Solutions A tiempo completo

    Description Service Team Leader Monterrey, NL   About Optimas:  Optimas OE Solutions is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Optimas Manufacturing has been associated with the...

  • Supervisor Service Desk

    hace 1 mes

    Monterrey, México Grupo Migesa A tiempo completo

    **Grupo Migesa** somos una empresa mexicana con más de 40 años en el mercado la cual tiene como misión integrar soluciones tecnológicas que cubran las necesidades de nuestros clientes. Damos servicio a medianas y grandes empresas. Estamos certificados por grandes marcas como Microsoft, Cisco, Dell, Apple, y actualmente contamos con 8 localidades...

  • Service Desk Trilingue

    hace 1 mes

    Monterrey, México Azka IT Consulting A tiempo completo

    Description AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as an **IT Service Desk Agent - Portuguese.** **Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring...

  • IT Service Desk Agent

    hace 1 mes

    Monterrey, México Azka IT Consulting A tiempo completo

    Description AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as an **IT Service Desk Agent - Portuguese.** **Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring...

  • Service Desk Agent

    hace 1 mes

    Monterrey, México GM Financial A tiempo completo

    Why GMF? GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer...

  • Service Desk trilingue

    hace 1 mes

    Monterrey, México Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as an IT Service Desk Agent - Portuguese.Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring incoming tickets to...

  • IT Help Desk

    hace 1 mes

    Monterrey, México TigerTeam A tiempo completo

    Empresa global se encuentra en la búsqueda de un Service Desk Analyst -BilingualResponsabilidades:Brindar asistencia remota a los usuarios finales (teléfono, correo electrónico, chat y autoservicio)Instalación y configuración de software.Proporcionar solución de problemas técnicos a los problemas reportados por los usuarios finales.Actividades de...

  • Procurement Analyst

    hace 1 mes

    Monterrey, México Mcliff I Coffee I Vending I Micro Markets A tiempo completo

    **About us** Mcliff Coffee Vending Micro Markets We provide fully customizable vending, self service markets, and office coffee services, Through smart technology investments (and a lot of hard work), we’ve grown to become one of the largest independent operators in the state of Texas. We are driven to provide the level of service you expect, and...

  • Service Desk

    hace 1 mes

    Monterrey, México GETIC SA DE CV A tiempo completo

    Funciones Operativas Atención de ticket vía remota (vía rdp, TeamViewer, any desk) Revision de logs para identificar problemas Documentación de procedimientos Conocimientos basicos de telecomuncaciones (direccionamiento, DNS, DHCP, Gateway, VPN, etc.) Tipo de puesto: Tiempo completo Salario: $10,000.00 al mes Horario: - Incluye fines de semana -...

  • Agente Service Desk

    hace 1 mes

    Monterrey, México Allinko Consulting S.C. A tiempo completo

    AGENTE SERVICE DESK Edad: 25-45 años Generó: Indistinto Escolaridad: Lic. En Telecomunicaciones o afín a TI Experiência: En Telecomunicaciones, Atención al cliente, Representante de servicio, Capacidad de mantener contacto telefónico (escucha activa), Familiaridad con sistemas y prácticas de gestión de relaciones de los clientes. Funciones: 1....

  • Service Desk Trilingüe

    hace 1 mes

    Monterrey, México Azka IT Consulting A tiempo completo

    **Service Desk Trilingüe** Responsable de actividades de Mesa de Servicio de TI, incluidas como atender llamadas, monitorear los tickets entrantes a la mesa de servicio global, resolverlos de forma remota dentro de las pautas establecidas y canalizar la asistencia de soporte de segundo nível cuando sea necesario. **Requisitos**: - Fluidez para escribir...

  • IT Service Desk Access Management Specialist

    hace 1 mes

    Monterrey, México Polaris Inc. A tiempo completo

    At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. Job Summary The IT...

  • Service Desk

    hace 1 mes

    Monterrey, México Hexaware A tiempo completo

    Field Incoming Help Requests - Resolve IT Support Requests - Escalate Advanced Cases - Maintain Service Records Salesforce is a plus You'll have law and superior benefits! Send your resume updated! Tipo de puesto: Tiempo completo Salario: $15,000.00 - $19,000.00 al mes Horario: - Rotativo Prestaciones: - Aumentos salariales - Descuento de gimnasio -...

  • Service Desk Agent

    hace 1 mes

    Monterrey, México Azka IT Consulting A tiempo completo

    **Vacante para la empresa Azka IT Consulting en Monterrey, Nuevo León**: **_ AzkaIT - Consulting,Consultoría de Tecnología y Negocios en búsqueda de tu talento como: - ** **_Service Desk Agent// TRILINGUE_** - Nível superior educativo: Ing. en Informática, Sistemas Computacionales, o afín._ - Experiência mínima 1 año_ **_ Ingles avanzado y...

  • Homeoffice Night Shift

    hace 4 semanas

    Monterrey, México ATOS A tiempo completo

    **Homeoffice Night Shift - Remote Service Desk Jr: Portuguese.** **Onsite training 1 month and visit office occasionally.** **Monday to Friday: 11pm - 8am** - **Perform first-level diagnosis** and troubleshooting support to end-users and customers. - **Work under minimum supervision and receive inbound transactions and inquiries**, provide support in...

  • Service Desk Agent L1.5

    hace 1 mes

    Monterrey, México Atos A tiempo completo

    **Publication Date**: Nov 28, 2023 **Ref. No**: 500027 **Location**: Monterrey, Nuevo Len, MX, 66490 Who we are. Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities. Learn more on Advancing what matters The future is our choice At Atos, as the global leader in secure and...