Americas Sales Enablement Manager

hace 2 meses

Tlaquepaque, México Hewlett Packard A tiempo completo

**About the organization**

The HP Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing. As solid market leaders we have been able to consolidate as technology innovators, market disrupters and profit generators for our customers.

Industrial Print Sales Operations is the backbone of the business activity, driving processes and tools to keep the sales motion meanwhile increasing our customer satisfaction and brand loyalty. Working collaboratively with the Sales Organization, Business Management, Service, and many other key stake holders, driving operational excellence and manage business continuity risks.

The Sales Enablement Manager is one of the regional Sales Operations leaders that require excellent organizational skills, customer orientation, and passion for operational excellence that will support sales leadership to achieve their targets. Expectation of this role is to execute according to organizational strategic objectives; drive process improvement and automation, implement state-of-the-art tools, and most importantly, build and drive a high-performance team that can optimize, scale, and grow the business.

This leadership role is also a team player with strong commitment to accomplish tasks and goals, having a deep understanding of change management and work on an agile concept to deliver fast returns. The position will focus on driving operational excellence, system efficiencies, and effective communication across our regional and worldwide teams to create synergies and alignment.

**Responsibilities**
- Manages a distinct team of exempt individual contributors in Americas region that support Industrial Print business segment, while maintaining a high level of employee engagement.
- Holds ultimate responsibility for the operational performance of the team, ensuring that key process metrics are under control; develops and enhances current processes to meet KPI/SLA targets.
- Attracts, retains and develops a team of high performers.
- Proactively identifies opportunities and delivers actions for process improvement and policy development as well as engage in the design.
- Represents the team and negotiates with senior management for the team (e.g., during business planning or business reporting meetings).
- Meets with business leaders to understand and discuss trajectory of the business.
- Resolves customer issues with the highest level of complexity that have been escalated by individual contributors and supervisors, focusing on “top-tier” customers.
- Responsible for setting and monitoring employee performance plans, coaching, and career development; ensures that the proper tools are in place to support the team and processes. Drive management of change across the team with adoption of new tools and processes.
- Networks with other groups and leaders to share knowledge and drive own team’s interests.
- Oversees Specific Functions & Tasks including (but not limited to):

- Consultancy and support of accounts that want to centralize the purchasing of hardware, services and/or supplies agreements.
- Support in the validation and closure of customer contracts while supporting HP’s policies related to compliance and global trade.
- Execute necessary steps for customer credit approval and financing matters.
- Monitor account information within the corresponding systems during customer enablement and product installation phases.
- Gives operational support focused on the team returning time to the field sales, so they can focus on selling more.
- Represent Sales Operations and HP along with Sales representatives during Customer business reviews as necessary.

**Education and Experience Required**
- First level university degree, preferably in business, economics, or other applicable fields; may have advanced university degree (e.g., MBA).
- Typically 8+ years of experience, preferably in customer service, supply chain, procurement, or financial management.
- Typically, 1-2 years of people management experience.

**Knowledge and Skills**
- Advanced communication skills (e.g. written, verbal, presentation) to develop relationships across businesses. Mastery in English and local language as well as other languages as required.
- Strong at strategic thinking as well as to analytical skills with respect to business KPIs; ability to know when and where to adjust, improve or maintain performance metrics.
- Good understanding of HP’s operations inside and outside own business.
- Strong financial and business acumen; general industry knowledge.
- Strong leadership and people management skills; including goal setting, conflict resolution, performance management, budget planning, problem solving, evaluation and employee engagement.

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