Help Desk Manager Bilingüe

hace 6 meses


Guadalajara, México Relay Human Cloud A tiempo completo

**Relay Human Cloud is looking for you**

Relay Human Cloud, a global staffing organization based in Dallas, Texas, hires highly qualified **HELP DESK MANAGER** to support our third-party customers. We are looking for bright, energetic people to add to our team

**Job Overview**

The Helpdesk Manager role will lead the team in completing and documenting support cases, maintaining all Key Performance Indicators, following, and implementing best practices, monitoring team members' duties, time allocations, and interfacing with Boxer Property Team members at all levels.

**What we offer**
- Hiring directly with the company
- Work with a US Based Company
- Growth/career opportunities
- Statutory benefits + Private Health Insurance + 30 days Aguinaldo + Productivity Bonus
- Mon
- Friday 8:00 am a 17:00 hrs
- **This position is to work from the office/ ON SITE/ 100% PRESENCIAL**

**Required Skills**:

- Proven work experience as a Help Desk Manager
- Hands-on experience with help desk ticketing, imaging, and remote-control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service-oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills

**Responsibilities**
- Manage the help desk staff (employees and external contractors) and evaluate performance
- Triage incoming support requests and assign them to appropriate team members
- Ensure customer service is timely and accurate
- Analyze and perform advanced maintenance and repairs of personal computer hardware, software, and peripherals for enterprise customers, including remote users and sites
- Oversee the PC life cycle - forecasting, purchasing, imaging, deploying, migrating, and retiring
- Maintain current knowledge of Windows 10, MacOS, and Office 365
- Experience with EDR tools such as Microsoft Defender for Endpoints (MDE) and/or Carbon Black
- Maintaining accurate and up-to-date equipment inventory and configuration details
- Support software asset management including license compliance and configuration management, packaging, and imaging by leveraging tools such as Microsoft SCCM and Intune.
- Tracks all software licensing and responds to audit inquiries regarding software licensing

**We look forward to hearing from you**

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $50,000.00 - $60,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Días por enfermedad
- Estacionamiento gratuito
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo

Tipos de compensaciones:

- Bono de productividad

Educación:

- Licenciatura terminada (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: In person


  • Help Desk

    hace 5 meses


    Guadalajara, México Taltere A tiempo completo

    Importante empresa 100% mexicana, formada como un centro de desarrollo para productos de software de negocio de misión crítica en plataforma PROGRESS, busca tu talento como: **ING HELP DESK** Buscamos: - Grado académico: Titulado o Pasante de Ing. en Sistemas Computacionales, Lic. en Informática o afín - Experiência indispensable: +1 años de...

  • Help Desk Analyst

    hace 5 meses


    Guadalajara, México Quantum Storage Mexico S. de R.L. de C.V A tiempo completo

    You’re joining a team of exceptional leaders and individuals who strive for growth and improvement across our business. The information team plays a crucial role in the success of our organization, and you’ve got a passion for ensuring both our business and customers are protected by creating and improving world-class programs and products. Job...


  • Guadalajara, México Benchmark A tiempo completo

    **BENCHMARK GUADALAJARA IS LOOKING FOR THE FOLLOWING PROFILE**: Help desk Administrator Sr **COMPANY DESCRIPTION**: Benchmark provides comprehensive solutions across the entire product lifecycle, leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing...

  • Analista Help Desk

    hace 6 meses


    Guadalajara, México Esprezza A tiempo completo

    **Puesto: Help - Desk conectividad** **Requisitos**: - **Experiência no necesaria**: - Bachillerato técnico o estudiante en sistemas, informática, redes o a fin. - Saber manejar estándar y contar con licencia vigente. **Actividades**: - Soporte remoto a clientes vía telefónica y/o Team Viewer, reportes, capacitación a clientes para el uso de las...

  • Help Desk

    hace 2 semanas


    Guadalajara, México KD Soluciones A tiempo completo

    ¿Te apasionan las tecnologías? Tienes experiência en administración y resolución de tickets, RMAS, atención al cliente interno/ externo y atención en mesa de servicio? ¡¡¡En KD estamos buscándote!!! Help Desk **Requisitos**: - Licenciatura trunca o terminada en sistemas, mecatrónica, informática o afín. - Edad: 20 a 34 años. -...


  • Guadalajara, Jalisco, México Tlnt A tiempo completo

    IT Service Desk ManagerA forward-thinking IT Service Desk Manager is sought by Tlnt, a Microsoft-centric Managed Services Provider, to propel businesses into the digital age. This role offers a unique opportunity to work with a global clientele and a diverse team distributed across various geographies.Key ResponsibilitiesManage the daily operations of the L1...


  • Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Wipro Limited, a leading technology services and consulting company, seeks a talented Help Desk Support Specialist to join their team.Salary: $60,000 - $80,000 per yearAbout the Role:We are looking for an experienced Service Desk Analyst to support our global clients. As a key member of our team, you will be responsible for providing technical support and...

  • Help Desk Analyst

    hace 5 meses


    Guadalajara, México Fair Trade Outsourcing A tiempo completo

    Somos una compañía transnacional con operaciones en México, Ghana, Filipinas y Estados Unidos. Nuestras oficinas en México están ubicadas en Concentro, en Zapopan, Jalisco. **IT SUPPORT | HELP DESK ANALYST** BENEFICIOS - **Horario: lunes a viernes 8:00am - 5:00pm (1 hora de comida)**: - ** Salario base $20,000 nominales al mes**: - Fondo de ahorro -...


  • Guadalajara, México Sanmina A tiempo completo

    Job Description Help Desk Coordinator 2 Help Desk Coordinator 2 Education :  Bachelor in Computer Information Systems, Engineering, Technician , Computer Applications or equivalent. Experience : Experience in call center or customer service environments  Account Administration experience is a plus. Conocimientos : Strong...


  • Guadalajara, México TALINK A tiempo completo

    Ing. o Lic. en computación, Sistemas, Informática, telecomunicaciones, o carrera afín. (Carrera concluida) Edad: 24 a 40 años Sexo: Indistinto Idiomas: inglés intermedioExperiência requerida: Experiência mínima de 3 a 5 años en ssupervisar y coordinar el servicio de soporte técnico a usuarios de la empresa, manteniendo el buen funcionamiento de...


  • Guadalajara, Jalisco, México Tele-Help A tiempo completo

    Tele-Help is seeking a seasoned Restaurant General Manager to lead our Ajijic, Mexico location. This role offers the perfect blend of challenge and opportunity for professional growth in a dynamic industry.About the JobWe are looking for an experienced restaurant manager with 5+ years of experience in customer service management, food and drink knowledge,...


  • Guadalajara, Jalisco, México Net2Source A tiempo completo

    Service Desk Operations Manager Role OverviewThe ideal candidate will have + years of experience leading Service Desk operations, with a strong background in ITIL Foundations and HDI or SDI Manager Certification. We are seeking a skilled professional to develop and implement Service Desk operational best practices, manage team performance, and drive process...


  • Guadalajara, México OMKARA A tiempo completo

    **¡Únete a nuestro gran equipo como Help Desk!** Somos una empresa apasionada por la vanguardia tecnológica e informática, dedicada a la creación constante de innovación. Nos especializamos en la gestión de servicios en TI, brindando apoyo a diversas empresas con el desarrollo e implementación de software, con el objetivo claro de elevar sus...


  • Guadalajara, Jalisco, México Tele-Help A tiempo completo

    Job Summary:We are seeking an experienced Restaurant General Manager to lead our team. Key responsibilities include developing marketing strategies, recruiting and training staff, overseeing food quality, and delivering exceptional guest experiences.About Us:Tele-Help is a reputable organization that values its customers and strives to provide excellent...

  • Analista Help Desk

    hace 5 meses


    Guadalajara, México HEMAC TELEINFORMATICA SA DE CV A tiempo completo

    Somos una empresa líder en servicios de telecomunicaciones, redes y videoseguridad, con más de 24 años en la pujante industria de las TIC; llevamos los beneficios de la conexión a todos los sectores de la sociedad. Somos un equipo joven y dinámico. Buscamos fortalecernos con profesionales amantes de los retos, con alto sentido del compromiso, ganas de...


  • Guadalajara, Jalisco, México Net2Source A tiempo completo

    About the Role:The Service Desk Operations Manager will be responsible for leading the Service Desk operations, ensuring that all service desk activities are aligned with the company's goals and objectives. This includes developing objectives for day-to-day activities, conducting effective resource planning, and collecting and analyzing service desk...

  • Project Manager Bilingüe

    hace 3 semanas


    Guadalajara, México DAMSA A tiempo completo

    Oferta de Trabajo: Project Manager Bilingüe por proyectoEstamos buscando un Project Manager bilingüe para unirse a nuestro equipo en constante crecimiento. Si tienes una sólida experiência en gestión de proyectos, análisis de datos y optimización de procesos, ¡estamos interesados en conocerte! **Requisitos**: 1. Dominio del idioma inglés en nível...


  • Guadalajara, México HR Management Mx A tiempo completo

    **Importante Empresa líder Marca de Lujo Bilingüe !!!** **Solicita**: **ASSISTANT MANAGER BILINGUE !!!!** **Bilingüe** - Palacio de Hierro - Boutique **Requisitos**: Excelente Presentación Gusto y actualización por la Moda, Tendencia **Ingles 80% (Necesario ) SI NO CUMPLES CON ESTE REQUISITO NO PODREMOS TOMARTE EN CUENTA** Experiência mínima de...

  • IT Help Desk Specialist

    hace 3 semanas


    Guadalajara, Jalisco, México The Launch Box A tiempo completo

    **_Technical Support_**The Launch Box is seeking a skilled IT Help Desk Specialist to provide technical assistance and support to our clients. This role involves serving as the first point of contact for clients seeking technical assistance and resolving their issues in a timely and efficient manner.**_Responsibilities:_**- Provide prompt and courteous...


  • Guadalajara, México The Launch Box A tiempo completo

    **_About Us:_** The Launch Box, LLC is the engine of the fastest growing and most successful new professional services firms. The Launch Box provides investment capital, strategic advice, comprehensive services, and turnkey systems to accelerate the launch-to-scale-to-exit timeline and reduce risk for founders. With an expert team and variable cost...