Help Desk Manager Bilingüe

hace 1 semana

Guadalajara, México Relay Human Cloud A tiempo completo

**Relay Human Cloud is looking for you**

Relay Human Cloud, a global staffing organization based in Dallas, Texas, hires highly qualified **HELP DESK MANAGER** to support our third-party customers. We are looking for bright, energetic people to add to our team

**Job Overview**

The Helpdesk Manager role will lead the team in completing and documenting support cases, maintaining all Key Performance Indicators, following, and implementing best practices, monitoring team members' duties, time allocations, and interfacing with Boxer Property Team members at all levels.

**What we offer**
- Hiring directly with the company
- Work with a US Based Company
- Growth/career opportunities
- Statutory benefits + Private Health Insurance + 30 days Aguinaldo + Productivity Bonus
- Mon
- Friday 8:00 am a 17:00 hrs
- **This position is to work from the office/ ON SITE/ 100% PRESENCIAL**

**Required Skills**:

- Proven work experience as a Help Desk Manager
- Hands-on experience with help desk ticketing, imaging, and remote-control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service-oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills

**Responsibilities**
- Manage the help desk staff (employees and external contractors) and evaluate performance
- Triage incoming support requests and assign them to appropriate team members
- Ensure customer service is timely and accurate
- Analyze and perform advanced maintenance and repairs of personal computer hardware, software, and peripherals for enterprise customers, including remote users and sites
- Oversee the PC life cycle - forecasting, purchasing, imaging, deploying, migrating, and retiring
- Maintain current knowledge of Windows 10, MacOS, and Office 365
- Experience with EDR tools such as Microsoft Defender for Endpoints (MDE) and/or Carbon Black
- Maintaining accurate and up-to-date equipment inventory and configuration details
- Support software asset management including license compliance and configuration management, packaging, and imaging by leveraging tools such as Microsoft SCCM and Intune.
- Tracks all software licensing and responds to audit inquiries regarding software licensing

**We look forward to hearing from you**

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $50,000.00 - $60,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Días por enfermedad
- Estacionamiento gratuito
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo

Tipos de compensaciones:

- Bono de productividad

Educación:

- Licenciatura terminada (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: In person

  • Help Desk

    hace 2 meses

    Guadalajara, México Taltere A tiempo completo

    Importante empresa 100% mexicana, formada como un centro de desarrollo para productos de software de negocio de misión crítica en plataforma PROGRESS, busca tu talento como: **ING HELP DESK** Buscamos: - Grado académico: Titulado o Pasante de Ing. en Sistemas Computacionales, Lic. en Informática o afín - Experiência indispensable: +1 años de...

  • Help Desk Analyst

    hace 3 semanas

    Guadalajara, México Quantum Storage Mexico S. de R.L. de C.V A tiempo completo

    You’re joining a team of exceptional leaders and individuals who strive for growth and improvement across our business. The information team plays a crucial role in the success of our organization, and you’ve got a passion for ensuring both our business and customers are protected by creating and improving world-class programs and products. Job...

  • Help Desk Administrator Sr

    hace 2 semanas

    Guadalajara, México Benchmark A tiempo completo

    **BENCHMARK GUADALAJARA IS LOOKING FOR THE FOLLOWING PROFILE**: Help desk Administrator Sr **COMPANY DESCRIPTION**: Benchmark provides comprehensive solutions across the entire product lifecycle, leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing...

  • Help Desk Administrator Sr

    hace 2 días

    Guadalajara, México Benchmark A tiempo completo

    **BENCHMARK GUADALAJARA IS LOOKING FOR THE FOLLOWING PROFILE**: Help desk Administrator Sr **COMPANY DESCRIPTION**: Benchmark provides comprehensive solutions across the entire product lifecycle, leading through its innovative technology and engineering design services, leveraging its optimized global supply chain, and delivering world-class manufacturing...

  • Analista Help Desk

    hace 1 semana

    Guadalajara, México Esprezza A tiempo completo

    **Puesto: Help - Desk conectividad** **Requisitos**: - **Experiência no necesaria**: - Bachillerato técnico o estudiante en sistemas, informática, redes o a fin. - Saber manejar estándar y contar con licencia vigente. **Actividades**: - Soporte remoto a clientes vía telefónica y/o Team Viewer, reportes, capacitación a clientes para el uso de las...

  • Soporte Técnico

    hace 2 meses

    Guadalajara, México Farmacia Guadalajara A tiempo completo

    **¡Únete a nuestra gran Familia Farmacias Guadalajara!** Somos una empresa orgullosamente mexicana con 80 años en el mercado. Nuestros valores y disciplina nos llevaron a formar parte de la Bolsa Mexicana de valores desde el año de 1997. Aprendemos de nuestros clientes en cada rincón del país y evolucionamos continuamente. Nos mantenemos a la...

  • Soporte Técnico

    hace 2 meses

    Guadalajara, México Farmacia Guadalajara A tiempo completo

    **¡Únete a nuestra gran Familia Farmacias Guadalajara!** Somos una empresa orgullosamente mexicana con 80 años en el mercado. Nuestros valores y disciplina nos llevaron a formar parte de la Bolsa Mexicana de valores desde el año de 1997. Aprendemos de nuestros clientes en cada rincón del país y evolucionamos continuamente. Nos mantenemos a la...

  • Help Desk:: Gdl, Minerva

    hace 2 meses

    Guadalajara, México Dresden Partners A tiempo completo

    **Descripción**: En Dresden Partners buscamos tu talento como Service Desk L1 | Help Desk | GDL (Zona Minerva) Somos una consultoría especializada en web technology, mobile and software development, servicios near-shore staffing, tech international y local tech sourcing trabajamos para proyectos internacionales para otorgar servicios...

  • Soporte Técnico Ti

    hace 2 meses

    Guadalajara, México Farmacia Guadalajara A tiempo completo

    **¡Únete a nuestra gran Familia Farmacias Guadalajara!** Somos una empresa orgullosamente mexicana con 80 años en el mercado. Nuestros valores y disciplina nos llevaron a formar parte de la Bolsa Mexicana de valores desde el año de 1997. Aprendemos de nuestros clientes en cada rincón del país y evolucionamos continuamente. Nos mantenemos a la...

  • Help Desk Associate

    hace 3 semanas

    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:243884 We are currently seeking a Help Desk Associate - Part Timer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users’ requests regarding computer systems. -...

  • Help Desk Associate

    hace 3 semanas

    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 243880 We are currently seeking a Help Desk Associate - Part Timer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users' requests regarding computer systems. -...

  • Help Desk Associate

    hace 3 semanas

    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:243880 We are currently seeking a Help Desk Associate - Part Timer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users’ requests regarding computer systems. -...

  • Help Desk Associate

    hace 2 semanas

    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:243881 We are currently seeking a Help Desk Associate - Part Timer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users’ requests regarding computer systems. -...

  • Help Desk Associate

    hace 2 semanas

    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 243881 We are currently seeking a Help Desk Associate - Part Timer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users' requests regarding computer systems. -...

  • Help Desk Associate

    hace 3 semanas

    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 243884 We are currently seeking a Help Desk Associate - Part Timer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users' requests regarding computer systems. -...

  • Help Desk Associate

    hace 3 semanas

    Guadalajara, México NTT DATA A tiempo completo

    **Req ID**: 243882 We are currently seeking a Help Desk Associate - Part Timer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users' requests regarding computer systems. -...

  • Help Desk Associate

    hace 3 semanas

    Guadalajara, México Hashmap A tiempo completo

    **Req ID**:243882 We are currently seeking a Help Desk Associate - Part Timer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). - Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software and peripherals. - Answers the help desk line and responds to users’ requests regarding computer systems. -...

  • Help Desk Analyst

    hace 2 meses

    Guadalajara, México Fair Trade Outsourcing A tiempo completo

    Somos una compañía transnacional con operaciones en México, Ghana, Filipinas y Estados Unidos. Nuestras oficinas en México están ubicadas en Concentro, en Zapopan, Jalisco. **IT SUPPORT | HELP DESK ANALYST** BENEFICIOS - **Horario: lunes a viernes 8:00am - 5:00pm (1 hora de comida)**: - ** Salario base $20,000 nominales al mes**: - Fondo de ahorro -...

  • Help Desk Coordinator 2(R)

    hace 2 semanas

    Guadalajara, México Sanmina A tiempo completo

    Help Desk Coordinator 2 Help Desk Coordinator 2 Education : Bachelor in Computer Information Systems, Engineering, Technician , Computer Applications or equivalent. Experience : Experience in call center or customer service environments Account Administration experience is a plus. Conocimientos : Strong...

  • Help Desk Coordinator 2(R)

    hace 3 semanas

    Guadalajara, México Sanmina A tiempo completo

    Help Desk Coordinator 2 Help Desk Coordinator 2 Education : Bachelor in Computer Information Systems, Engineering, Technician , Computer Applications or equivalent. Experience : Experience in call center or customer service environments Account Administration experience is a plus. Conocimientos : Strong...