Level 2 Application Support Administrator

hace 2 semanas


Ciudad de México Evo Payments A tiempo completo

Level 2 Application Support Administrator

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices and multiple brands across the Americas, Europe, and China. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.

EVO Payments in Mexico collaborates with Citibanamex and Banco Sabadell to provide merchant-acquiring services for their customers.

**About the role**:
**Be a part of a team where you will**:

- Be the direct interface between the support group and the command center, working in partnership with the Application Manager to quickly respond to requests.
- Interfacing with the command center to provide diagnosis, fixes, enhancements, and the associated documentation.
- Serve as Level 2 technical support solving product-related issues and needs.
- Be part of diagnosing problems, whether it is a software, network, data or user error, and prescribe how to best fix the problem.
- Become an expert on the product and how it interfaces with systems and databases, supporting our business operations.
- Participate in IT projects where your expertise is required to provide support and consultation and collaboratively work with other members of the team.
- Serve as the point person for the command center as part of the Level 2 product expert team.
- Continuously monitor the software and validate it is functioning and behaving as desired during production releases.
- Working alongside all IT. Teams to serve as an expert in solving new release bugs, issues, and fixes while documenting the changes.
- Called upon by the command center to work alongside the Manager as the experts of the software, how it operates in production environments, including systems and databases, supporting critical business operations
- Perform administration and analysis for multiple production environments and recommend new and novel solutions to improve the availability, performance, and supportability of the designated product.
- Work in coordination with QA and development teams as problems are addressed and fixed and patches are released.
- Identify issues and risk mitigation, and coordinate/manage the resolution process.
- Perform efficient and through reviews of the components involved in the infrastructure.
- Troubleshoot problems to define and implement scalable and supportable solutions.
- Actively participate in the activities required by the different certifications that EVO has, including PCI compliance.
- Perform documentation on new product functionality and fixes

**About you**:

- Experience working in a level 2 helpdesk support function supporting a software product.
- 1 year working with IT infrastructure working with Connect Direct, SFTP, S3, NGINX,
- Basic SQL Knowledge, Windows
- 2 years of technical documentation and release notes
- Experience in the payments or banking industry where you have a working knowledge of PCI certification.
- Experience debugging or solving software issues across a platform.
- Strong command of the English language, both written and spoken.
- Strong process orientation, with experience documenting processes and understanding use case impacts on this flow
- Ability to diagnose whether it is a software, user, database, or infrastructure issue.
- 2 years of prior work experience as a Tier 2 technical support specialist OR has worked in a role where you were you had to solve complex technology problems affecting software functionality.
- You may have a degree in process, systems, or Industry Engineering OR have education associated with process, software, mathematics, or another analytical skill set.
- Worked with QA teams to document or communicate to customers the enhancement fix or new feature and that it is functioning optimally on the network.
- Technical writing and documentation of change control logs.
- Good English verbal and written communication skills. (70%
- Demonstrates strong analytical and process skills.
- Demonstrates a customer service orientation

**What can EVO do for you?**
- Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance
- Enjoy a competitive salary and a comprehensive benefits package customized to the country in which you live
- Thrive in a collaborative culture that supports innovation

Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to lea


  • Application Support Specialist

    Encontrado en: Jooble MX O C2 - hace 1 semana


    México EX Squared Outcoding A tiempo completo

    Become an Outcoder as a Application Support Specialist The Application Support Specialist is responsible for working as part of our IT Service Desk to oversee the onboarding and maintenance of A&H applications in a level 1 support role to streamline business operations, achieve business goals, and ensure optimum performance of existing applications. What...

  • Application Support Engineer

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    Ciudad de México Kunai A tiempo completo

    Production Support and Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to manage and support large-scale, massively distributed, fault-tolerant systems hosted in the external cloud environment. SRE engineers ensure that systems—both internally critical and externally-visible —have...

  • I.T. Application Support Administrator

    Encontrado en: Talent MX C2 - hace 2 semanas


    Santiago de Querétaro, México A2MAC1 A tiempo completo

    Main Responsibilities Maintain overall application operation (RUN) Handle day-to-day tickets from our internal and external customers Manage platform access and rights following customer contract lifecycle in our CRM Analyze reported issues and provide diagnostics Perform troubleshooting tests, validate fixes and defects resolution Enforce platform...


  • México Playa Hotels & Resort A tiempo completo

    Únete a nuestro equipo de Playa Hotels & Resorts como SALES SUPPORT ADMINISTRATOR- Para Cubrir Incapacidad** Como SALES SUPPORT ADMINISTRATOR, usted será responsable de apoyar el procesamiento de reservaciones de grupos de clientes definidos como Leisure Team, Grupos Sociales, Consumidores Directos, Agentes de Viajes y Operadores Turísticos que hacen...

  • LMS Administrator

    hace 2 semanas


    Ciudad de México GP Strategies Corporation A tiempo completo

    GP Strategies Corporation is seeking **LMS Administrator.** This is a full-time, benefitted position and for this role, **you can work 100% remotely.** **About the role** The LMS Administrator executes tasks in the LMS (Learning Management System) such as adding or modifying course / offering creation, roster processing, answering help desk inquiries,...

  • Application Manager SAP TM

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    Ciudad de México Nouryon A tiempo completo

    The SAP Functional Application Support Specialist TM serves as Nouryon’s subject matter expert in support strategic change and further enhance support core application to the business. This challenging opportunity entails supporting strategic changes and enhancing core applications critical to our business operations. You will primarily focus on SAP...

  • Administrator HR

    hace 7 días


    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    The HR Administrator will report directly to directly to the Manager/Director of Human Resources (Mexico) and is responsible for supporting all human resources activities including compensation, work environment, associate relations, compliance, Mexico’s Federal Labor Law, Social Security matters and under supervision, interpretation of site and company...

  • Application Manager MES/OT

    Encontrado en: Jooble MX O C2 - hace 1 semana


    Ciudad de México Nouryon A tiempo completo

    The Application Specialist MES/OT serves as Nouryon’s subject matter expert in application and support for MES/OT and a key member of the IM services Functional Application support team, working together with the rest of the team in our new IT Hub in Mexico City. In this role you will play a crucial part in supporting our strategic initiatives enhancing...


  • México Capgemini A tiempo completo

    **Position: Application Support Analyst** **Experience level**:Middle **Education level**:Bachelor Degree **Location**:any state of Mexico **Industry - Sector**: **What you’ll do?** - Problem Analysts Ability to analyze problems, find root cause and document it, Manage rand manage expectations and priorities of the different problems faced, communicate...


  • México Bosonit MX A tiempo completo

    Somos una consultoría especializada en la innovación tecnológica. Tenemos presencia en México, España, Estados Unidos, Londres y Brasil. En este momento buscamos **IT Suport/Application Support Analyst **que quieran unirse a nuestro equipo en Bosonit MX! **Requisitos**: - Pasante o titulado de : Ing. Sistemas, Ing. Software o a fin - Disponibilidad de...


  • Ciudad de México UPS Mexico A tiempo completo

    Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de...

  • System Administrator

    Encontrado en: Talent MX C2 - hace 7 días


    Ciudad de México Work Visa USA Jobs (move2usajobs.com LLC) A tiempo completo

    We are offering a significant opportunity for System Administrators to advance their careers in the United States. This role is designed for IT professionals who are passionate about managing and maintaining IT infrastructures, ensuring system efficiency, and enhancing network security in a challenging and dynamic environment. Ideal candidates will have a...

  • System Administrator

    Encontrado en: Talent MX C2 - hace 1 semana


    Ciudad de México Work Visa USA Jobs (move2usajobs.com LLC) A tiempo completo

    Job DescriptionWe are offering a significant opportunity for System Administrators to advance their careers in the United States. This role is designed for IT professionals who are passionate about managing and maintaining IT infrastructures, ensuring system efficiency, and enhancing network security in a challenging and dynamic environment. Ideal candidates...


  • Ciudad de México Cielo Talent A tiempo completo

    **Company Description**: Are you ready to accelerate your career? Join Cielo as a** Specialized Talent Administrator & Coordinator!** A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our...


  • Ciudad de México Atos A tiempo completo

    **Publication Date**: Mar 7, 2023 **Ref. No**: 472389 **Location**: Mexico City, Mexico city, MX, 06600 The future is our choice At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right...

  • Web Application Support Specialist

    Encontrado en: beBee S MX - hace 4 semanas


    Ciudad de México EcoVadis A tiempo completo

    Company Description Work smart, have fun and make an impact! EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical...

  • DB2 Administrator

    Encontrado en: Jooble MX O C2 - hace 5 días


    Ciudad de México Manpower S.A. de C.V A tiempo completo

    The Senior DB2 Administrator is responsible for the IBM i database environment which includes designing, implementing, and supporting these core infrastructure services. In addition, this individual will also be responsible for assisting the product teams with new system design, implementation and testing of mission-critical business systems. SKILLS,...

  • Office Services Administrator

    Encontrado en: Jooble MX O C2 - hace 2 semanas


    Ciudad de México Sproule Holdings Limited A tiempo completo

    Experience: 1+ years of experience in office management or administrative assistant role. Education: High school diploma or equivalent, college diploma is an asset. Sproule is seeking an energetic, self-motivated Office Services Administrator to join our team. The administrator will be part of the Corporate Services team and will be focused on providing...

  • LMS Administrator

    Encontrado en: beBee S MX - hace 3 semanas


    Ciudad de México GP Strategies A tiempo completo

    GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000...


  • Ciudad de México Reach International Consulting A tiempo completo

    **We are seeking to recruit an assistant for our SOFOM division, based in the heart of Mexico City.** **Key Deliverables** - Working closely with senior executives in terms of travel bookings, meeting documentations and any other general administrative tasks in the office. - Handling liaision matters with external partners and suppliers. - Translation of...