IT Support Specialist

hace 6 días

Chihuahua, México Félix Technologies Inc A tiempo completo

**About Us**

Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.

**About the Role**

You will be responsible for supporting our distributed workforce by managing user onboarding and offboarding, responding to IT support requests, and maintaining our IT infrastructure. You’ll also help ensure that our systems remain secure and compliant by monitoring alerts and providing assistance with any security-related issues. This is an excellent opportunity for someone who enjoys tackling diverse IT challenges and supporting a remote-first environment.

**Responsibilities**
- _ User Provisioning and Management_: Set up new user accounts, provision devices, and ensure all tools are configured for new hires using Rippling as the Mobile Device Management (MDM) solution and Google Workspace as our Identity Provider (IDP).
- _ Onboarding and Offboarding_: Lead the technical onboarding for new team members, providing guidance on device setup and software usage. Manage the offboarding process to ensure secure termination of accounts and retrieval or deactivation of devices.
- _ Technical Troubleshooting_: Diagnose and resolve hardware and software issues for Mac and Windows users, addressing concerns such as lost passwords, software malfunctions, and connectivity issues.
- _ Device and Security Management_: Oversee device compliance and monitor antivirus alerts, ensuring our systems are secure and devices remain up-to-date and protected against threats.
- _ User Support_: Provide day-to-day support via our ticketing system, resolving issues efficiently and maintaining high levels of customer satisfaction.
- _ Documentation_: Maintain accurate documentation of processes, including IT procedures for onboarding/offboarding, troubleshooting guides, and security protocols.

**Requirements**:

- _ Experience_: 2+ years of experience in IT support, preferably in a remote or distributed work environment.
- _ Technical Skills_:
- Proficiency in managing MacOS and Windows environments.
- Experience with Google Workspace as an Identity Provider (IDP).
- Familiarity with Rippling or other MDM solutions.
- _ Security Awareness_: Knowledge of antivirus solutions, monitoring alerts, and maintaining device compliance.
- _ Customer Service Skills_: Strong communication skills, with the ability to work efficiently with end-users to resolve technical issues remotely.
- _ Problem-Solving Skills_: Ability to troubleshoot and resolve technical issues across various platforms and devices.
- _ Organization_: Capable of managing multiple tasks, prioritizing effectively, and documenting processes thoroughly.
- _ Additional Certifications (preferred but not required)_: CompTIA A+, Google IT Support Professional Certificate, or related IT support certifications.

**What We Offer**
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Fully remote work environment
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment

**Equal Opportunity Employer**

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
- Want to learn more about our privacy practices? Check out our _Privacy Policy_._

  • IT Support Specialist

    hace 1 mes

    Chihuahua, Chihuahua, México Jabil Circuit A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Support Technician to join our team at Jabil Circuit. As an IT Support Technician, you will be responsible for providing technical assistance and support to our employees and customers.Key ResponsibilitiesLoad and verify software packagesSupport resources on projects as assignedTroubleshoot and resolve end-user...

  • IT Support Professional

    hace 1 semana

    Chihuahua, Chihuahua, México This is an IT support group A tiempo completo

    Job Description:Canonical is seeking an experienced IT support professional to join our team as an Enterprise Customer Success Manager in the Americas region.About the Role:This role involves working with customers to ensure their success with Canonical's products and services. The successful candidate will be responsible for developing trust with assigned...

  • IT Infrastructure Specialist

    hace 4 semanas

    Chihuahua, Chihuahua, México Razer Usa Ltd. A tiempo completo

    Razer Usa Ltd. is seeking a skilled IT Infrastructure Specialist to join our global team. As a key member of our IT department, you will be responsible for managing IT assets, software licenses, and maintenance. Your expertise in IT hardware and administration support for Microsoft Windows & Mac OS environments will be essential in ensuring the smooth...

  • IT Technical Support Specialist

    hace 3 semanas

    Chihuahua, México MXVAX A tiempo completo

    Fully Bilingual professional is a Must, available to relocate in ARLINGTON Tx, US Visa required. **Responsibilities**: - Provide first-level technical support for hardware, software, and network issues. help desk systems. - Troubleshoot and resolve computer and network problems, including installations, configuration, and ongoing usability of desktop...

  • Technical Support Specialist

    hace 4 semanas

    Chihuahua, Chihuahua, México Autozone A tiempo completo

    **Job Summary**:Autozone is seeking a skilled Technical Support Specialist to provide second-level support for store system issues. This role involves handling sensitive problems and performing extensive research to resolve technical issues.**Key Responsibilities**: Provide phone resolution and troubleshoot store-specific systems. Handle problems of a...

  • Legal Support Specialist

    hace 1 semana

    Chihuahua, Chihuahua, México Solvo A tiempo completo

    Job OverviewWe are seeking a detail-oriented and organized Legal Support Specialist to provide critical support to attorneys in our legal office. In this role, you will manage various administrative tasks, ensuring the efficient handling of legal matters and daily office operations.

  • IT Helpdesk Specialist

    hace 3 meses

    Chihuahua, México Razer USA Ltd. A tiempo completo

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

  • Strategic Support Specialist

    hace 2 días

    Chihuahua, Chihuahua, México Cápita Works - Virtual Assistants In Mexico A tiempo completo

    About the RoleWe are seeking an exceptional Strategic Support Specialist to join our team at Cápita Works - Virtual Assistants In Mexico. This is a full-time, permanent position that offers a competitive salary and opportunities for growth.

  • Technical Support Specialist

    hace 4 semanas

    Chihuahua, Chihuahua, México Autozone A tiempo completo

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Autozone. As a Technical Support Specialist, you will be responsible for troubleshooting software and hardware issues, providing training to customers and technical analysts, and researching new and ongoing issues to determine permanent resolutions or workarounds.Key...

  • IT Trainee

    hace 2 días

    Chihuahua, Chihuahua, México Jabil Circuit A tiempo completo

    At Jabil, we strive to be the most technologically advanced and trusted manufacturing solutions provider.We combine technical and design capabilities, manufacturing know-how, supply chain insights, and global product management expertise to enable success for leading brands.The estimated salary range for this role is $65,000 - $95,000 per year, depending on...

  • IT Infrastructure Specialist

    hace 4 semanas

    Chihuahua, Chihuahua, México Autozone A tiempo completo

    **Job Summary**We are seeking a highly skilled Technical Support and Systems Administration Professional to join our team at Autozone. As a key member of our IT department, you will be responsible for providing top-notch technical support and systems administration services to our organization.**Key Responsibilities**Assist System Administrators and...

  • Law Office Support Specialist

    hace 2 semanas

    Chihuahua, Chihuahua, México Solvo Global A tiempo completo

    We are seeking a detail-oriented and empathetic Legal Intake Specialist to provide essential support to our clients, ensuring their needs are met with care and efficiency.**Key Responsibilities:**• Serve as the first point of contact for clients, providing top-notch support and communication.• Combine administrative tasks with client interaction,...

  • Manufacturing Support Specialist

    hace 3 semanas

    Chihuahua, Chihuahua, México Amtraco A tiempo completo

    **About the Role**Amtraco is seeking a talented Manufacturing Support Specialist to join its team. In this role, you will be responsible for providing critical support to the manufacturing process, ensuring seamless operations and timely delivery of products.**Key Responsibilities**Management of data entry into the ERP system.Managing the internal quoting...

  • IT Support Technician

    hace 5 meses

    Chihuahua, México Jabil Circuit A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise...

  • IT Infrastructure Specialist

    hace 6 días

    Chihuahua, Chihuahua, México Mobile Programming LLC A tiempo completo

    Job OverviewIn this role as IT Infrastructure Specialist - Network and Security at Mobile Programming LLC, you will be responsible for ensuring the optimal functioning of our network and security components. This includes implementing tools that guarantee the coherence of our infrastructures, maintaining a global and updated vision of our information...

  • IT Development Support Specialist

    hace 1 semana

    Chihuahua, Chihuahua, México Autozone A tiempo completo

    We are looking for a skilled and enthusiastic intern to join our IT Development team at Autozone.This is an exciting opportunity for students of Systems Engineer or related fields to gain practical experience while actively contributing to the success of the team.Below are the key requirements for this role:Currently studying last semestersAvailability for...

  • Content Support Specialist

    hace 1 semana

    Chihuahua, Chihuahua, México Autozone A tiempo completo

    About the RoleWe are seeking a highly skilled Content Support Specialist to join our team at Autozone. This role is perfect for someone who is passionate about delivering exceptional customer experiences and ensuring that our content is accurate, consistent, and reliable.As a Content Support Specialist, you will be responsible for identifying and reporting...

  • Administrative Support Specialist

    hace 4 semanas

    Chihuahua, Chihuahua, México Cápita Works - Virtual Assistants In Mexico A tiempo completo

    Cápita Works - Virtual Assistants In Mexico is seeking a highly skilled Administrative Support Specialist to join our team. The ideal candidate will have a minimum of 2+ years of experience in sales and services, preferably in advertising/media sales.Key Responsibilities: Coordinate seamless travel experiences for the sales team, including booking flights,...

  • Engineering and Warehouse Support Specialist

    hace 3 semanas

    Chihuahua, México Amtraco A tiempo completo

    **Engineering and Warehouse Support Specialist** AMTRACO is a global holding company headquartered in Franksville, WI, that manages the shared services of HR, IT, and Finance for its operating units. The four distinct operating units owned by AMTRACO are: **EPSI** - a distribution company servicing the surface finishing industry with presence in all major...

  • Senior IT Specialist

    hace 4 semanas

    Chihuahua, Chihuahua, México Metrio A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Analyst to join our team at Metrio. As a key member of our IT department, you will be responsible for configuring, installing, maintaining, and upgrading computer systems hardware and software.Key ResponsibilitiesAdminister and maintain the security of operating systems by following established procedures and...