IT Support Specialist for Educational Institutions

hace 2 semanas


Chihuahua, Chihuahua, México Sommet Education A tiempo completo

Les Roches Global Hospitality Education is a leading hospitality and tourism management institution with campuses in Crans-Montana, Marbella, and Abu Dhabi. We are seeking a skilled IT Service Desk Technician to join our dynamic team.

Salary: approximately CHF 55,000 - CHF 65,000 per year, depending on experience.

About the Job

This role involves providing technical support to students, staff, and faculty across our campus, ensuring seamless IT operations. You will work closely with the IT Service Support Manager to address IT issues and maintain efficient technological operations.

Key Responsibilities:
  • Provide remote and on-site technical support for Windows and Mac environments.
  • Manage IT support requests and incidents using the Service Desk ticketing system.
  • Install, upgrade, and maintain PC hardware and software.
  • Support audio/video equipment for classrooms, conference rooms, and remote teaching setups.
  • Configure new hardware through Intune and maintain up-to-date inventory records.
  • Track and manage equipment, including consumables and hardware spares.
  • Follow up on IT repairs and keep users informed on the status.
  • Coordinate and manage purchase orders from request to delivery.
  • Contribute to knowledge base documentation and provide training for staff and students.
  • Troubleshoot basic network issues and test updates before deployment.
Requirements:
  • IT Technician apprenticeship / CFC or equivalent qualification.
  • Familiarity with ITIL practices (a plus).
  • Excellent customer service skills, with a keen attention to detail.
  • Good command of English and French, both written and verbal.
  • Ability to prioritize tasks and demonstrate flexibility in a fast-paced environment.

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