Customer Care Lead Specialist

hace 1 mes

Guadalupe, México Acuity Brands A tiempo completo

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

You may utilize this posting to upload your resume and information.

**Job Summary**:
**Key Tasks & Responsibilities (Essential Functions)**:

- Represent the customer perspective in the manufacturing environment; proactively asking questions and expressing needs on behalf of the customer;
- Make decisions on behalf of the customer; Teach others to do the same.
- Facilitate the approval of more complex, project level, business opportunity requests prior to order entry;
- Seeking problem solutions that ensure orders are won
- Facilitate the approval of more complex, project level, customer pull-in requests for open orders
- Lead customer support and manufacturing operations to establish, communicate, and execute the path to
- meeting the customer’s needs
- Proactively seek, suggest, and coordinate alternates with manufacturing operations, Consulting product teams as required
- Proactive ownership at production level for commitments
- Proactively review and ensure system visibility of all team commitments both internally and externally
- Ensure team is proactively communicating with support partners when commitments will be missed
- Serve as first point of escalation for internal partners
- Communicate team needs and potential solutions to leadership
- Teach, mentor, support others in their journey to effectively achieving the above

**Requirements**:

- 1 to 3 years of experience in customer service/ supply chain
- Bachelor's Degree or equivalent
- English: Fluent in conversation

**#LI-GU1**.

We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.

  • Customer Care Lead Specialist

    hace 1 mes

    Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Care Lead Specialist. In this role, you will be responsible for providing exceptional internal processing and backlog management support to our customers. Your primary focus will be on manual processing, complex customer pull-in requests, proactive backlog...

  • Customer Care Lead Specialist

    hace 7 meses

    Guadalupe, México Acuity Brands A tiempo completo

    **Resumen del trabajo**: **Tareas y responsabilidades clave (funciones esenciales)**: - Customer Pull-In Requests: - Represent the customer perspective in the manufacturing environment; Proactively asking questions and expressing needs on behalf of the customer; Make decisions on behalf of the customer; Teach others to do the same - Facilitate the approval...

  • Customer Care Lead Specialist

    hace 6 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Care Lead Specialist

    hace 2 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Care Lead Specialist

    hace 1 mes

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Customer Care Lead Specialist

    hace 3 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.    Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands...

  • Customer Care Senior Lead Specialist

    hace 3 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Care Lead Specialist

    hace 5 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Customer Care Specialist Ii

    hace 5 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Director Customer Care

    hace 5 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Resolution Lead Representative

    hace 4 semanas

    Guadalupe, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completo

    We are seeking a highly skilled Order Fulfillment Specialist to join our team at Acuity Brands Lighting, Inc. This role is responsible for ensuring the smooth processing and fulfillment of customer orders.The ideal candidate will have excellent communication and organizational skills, as well as the ability to identify issues and find effective solutions...

  • Customer Resolution Lead Representative

    hace 1 mes

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Resolution Specialist Ii

    hace 2 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Responsible for supporting Acuity Sales Channel Sales and channel customers by providing exemplary sales support. Responsibilities may be, but are not limited to: order entry & management and post-sales warranty issues support. Proactively maintains and grows relationships with key customers by ensuring customer requirements and expectations are...

  • Quality Assurance Specialist

    hace 1 mes

    Guadalupe, Nuevo León, México Acensblue A tiempo completo

    Job Title: Quality Assurance SpecialistAcensblue is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the smooth and flawless Start Of Production of new products, managing changes throughout the product's life cycle, and leading activities to prevent and correct...

  • Customer Resolution Lead Representative

    hace 6 días

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Resolution Specialist Ii

    hace 1 mes

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Resolution Specialist Ii

    hace 2 meses

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Resolution Specialist Ii

    hace 4 semanas

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet. Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Resolution Specialist II

    hace 4 semanas

    guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and...

  • Customer Care Specialist Ii

    hace 5 meses

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta. Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...