Customer Care Lead Specialist

hace 7 meses

Guadalupe, México Acuity Brands A tiempo completo

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

You may utilize this posting to upload your resume and information.

**Job Summary**:
**Key Tasks & Responsibilities (Essential Functions)**:

- Customer Pull-In Requests:
- Represent the customer perspective in the manufacturing environment; Proactively asking questions and expressing needs on behalf of the customer; Make decisions on behalf of the customer; Teach others to do the same
- Facilitate the approval of more complex, project level, business opportunity requests prior to order entry; Seeking problem solutions that ensure orders are won
- Facilitate the approval of more complex, project level, customer pull-in requests for open orders
- Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer’s needs
- Proactively seek, suggest, and coordinate alternates with manufacturing operations, consulting product teams as required
- Proactive ownership at production level for commitments
- Proactively review and ensure system visibility of all team commitments both internally and externally
- Ensure team is proactively communicating with support partners when commitments will be missed
- Serve as first point of escalation for internal partners
- Communicate team needs and potential solutions to leadership
- Teach, mentor, support others in their journey to effectively achieving the above

We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.

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