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Crc Customer Service Advisor

hace 4 meses

Ciudad de México Percepta International A tiempo completo

CRC Customer Service AdvisorMX-DF-Mexico DF

**Description**:
En Percepta, brindamos un servicio de primera clase en cada mercado que apoyamos. Como **Asesor de Servicio al Cliente (Customer Service Advisor)** en la Ciudad de Mexico, seras parte de la creacion y entrega de increibles experiências al cliente, mientras disfrutas de la satisfaccion de ser parte de una cultura unica.

**Que haras**

**El Asesor de Servicio al Cliente** es responsable de proporcionar un servicio al cliente oportuno y profesional en respuesta a las consultas e inquietudes de los clientes a traves del telefono, correo electronico, chat en vivo, SMS / WhatsApp y redes sociales para los clientes de Argentina, Chile, Peru y Colombia. **El Asesor de Servicio al Cliente** es responsable de manejar los contactos iniciales con el cliente, ayudar con consultas generales o crear un caso que sera seguido y gestionado por los equipos de Gestion de Casos.

**Durante un dia tipico, tu**
- Proporcionas soluciones eficaces y eficientes a las consultas e inquietudes de los clientes sobre productos y servicios automotices, etc.
- Cumpliras los objetivos mensuales de rendimiento del centro de llamadas, incluidos los objetivos de calidad y rendimiento de las llamadas.
- Completaras con precision la documentacion apropiada para cada transaccion en las herramientas CRM proporcionadas.
- Gestionaras los contactos telefonicos, por correo electronico, SMS, WhatsApp y redes sociales de los clientes.
- Ofreceras altos níveles de satisfaccion del cliente a traves de un trato profesional.
- Tendras formacion cruzada en otros programas y responsabilidades segun sea necesario.
- Podras realizar otras tareas asignadas.

**Que necesitas aportar al puesto**
- Se requiere certificado de bachillerato.
- 6 meses de experiência en Atencion al Cliente.
- Preferible experiência previa en atencion telefonica a clientes.
- Experiência o interes en trabajar con tecnologia es preferible.
- Experiência con sistemas de contacto con el cliente.
- Fuertes habilidades de comunicacion escrita y oral.
- Capacidad de escucha.
- Habilidade en escalacion de clientes, superacion de objeciones, resolucion de conflictos y negociacion.
- Fuerte servicio al cliente, empatia.
- Trabajo en equipo.
- **Disponibiidad para trabajar en sitio (Monumento a la Revolucion).**

**Lo que puedes esperar**
- Salario competitivo
- Seguro de vida (25 meses de salario).
- Vacaciones: 12 dias al primer ano.
- Prima de vacacional del 25%.
- Bono Anual (7 / 14 / 21 dias del salario en el primer, segundo y tercer ano).
- Aguinaldo (15 dias).
- Tarjeta Restaurante (elegibilidad despues de 90 dias en la empresa).
- Programas de formacion y desarrollo (Percepta College).
- Programa de recompensas para empleados. (Perci Perks).

**Un poco mas sobre tu rol**
- Debe ser capaz de interactuar con todos los departamentos y contactos internos y externos.
- Debes representar a Percepta profesionalmente con todos los clientes y organizaciones y contactos externos.

**Acerca de Percepta**

Fundada en 2000, Percepta tiene centros de contacto en todo el mundo que se enorgullecen de ofrecer una experiência de excelencia a nuestros clientes.

Nuestros valores son el corazon de nuestra organizacion, y vivimos, respiramos y jugamos con ellos todos los dias.

Como miembro del equipo de Percepta, puedes esperar:
**Cultura de Servicio** - ser tratado como si fueras el cliente desde el primer dia.

**Trabajo en equipo** - pertenecer a un entorno de equipo familiar y solidario que fomenta el crecimiento, promueve la confianza y la comunicacion abierta, y reconoce el valor de tus contribuciones.

**Respeto** - un equipo responsable, confiable y que te presta toda su atencion.

**Proactividad** - rodearte de personas orientadas a la busqueda de soluciones que se esfuerzan por mejorarse a si mismas, a los demas y a la organizacion.

**Crecimiento profesional** - muchas oportunidades de aprendizaje para mentes con aspiraciones.

**Diversidad** - forma parte de nuestra creciente organizacion diversa y orientada a la comunidad, en la que todo gira en torno a la diversion

**Remuneracion competitiva** - cuidamos de la familia, por eso ofrecemos algo mas que salarios competitivos y grandes beneficios. Nuestros programas ofrecen incentivos y promueven el bienestar fisico, mental y financiero.

**Percepta es una empresa que ofrece igualdad de oportunidades.