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We are seeking a highly skilled Service Desk Advisor to join our team at Hitachi Vantara Corporation. As a Service Desk Advisor, you will play a critical role in supporting our sales teams by clarifying requirements, creating and pricing service proposals, and ensuring a smooth sales process.
Key Responsibilities- Classify Inquiries and Take Appropriate Action
Classify incoming inquiries from sales teams by following a defined process and take appropriate action based on the opportunity type.
Engage in Technical ConversationsEngage customers in technical conversations about block storage, file storage, object storage, and compute.
Select and Position Pre-Defined ServicesSelect and position pre-defined services to support a customer objective.
Document Customer RequirementsDocument the customer requirements and transition high-value service opportunities to the solutioning team for further development.
Inform Sales of Alternative ServicesInform sales of alternative or additional services that may fulfill customer's objectives; describe service outcomes.
Update Ticketing SystemUpdate the ticketing system to reflect the status for each service opportunity.
Operate CRM SystemsOperate the CRM (customer relationship management) systems and ensure accurate information about customers and opportunities are available.
Build Rapport with SalesBuild rapport with sales through friendly, engaging communication; providing technical information and explanations; preparing quotes.
Assist in Providing Supporting Service DocumentsAssist in providing supporting service documents with sales for district presentations.
Follow Prescribed Training ProgramFollow prescribed training program meeting key milestones at defined time intervals.
Perform Tasks Delegated by Senior Service Desk AdvisorPerform tasks and activities delegated by the Senior Service Desk Advisor.
Qualifications and Skills- Bachelor's Degree in Computing or Business
Bachelor's degree in computing with a business-related minor, or bachelor's degree in business with a computing-related minor, or equivalent military experience.
Time Management and PrioritizationAbility to prioritize tasks, manage time effectively.
Communication and Technical SkillsSpeak in a friendly way to sales; listening to their needs and communicating options for them.
Technical Knowledge and Fluency in SpanishDemonstrate capacity to understand technical topics and fluency in Spanish is required.
