Customer Care Lead Specialist
hace 2 meses
Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.
Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de nuestros dos segmentos de negocio, Acuity Brands Lighting and Lighting Controls (ABL) e Intelligent Spaces Group (ISG), diseñamos, fabricamos y lanzamos al mercado productos y servicios que marcan una valiosa diferencia en la vida de las personas.
Estamos posicionados en la intersección de la sostenibilidad y la tecnología. Nuestros negocios desarrollan tecnología que ayuda a ahorrar energía a nuestros clientes y reducir sus emisiones de carbono. Logramos el crecimiento a través del desarrollo de nuevos productos y servicios innovadores, que incluyen iluminación, controles de iluminación, soluciones de gestión de edificios y aplicaciones con reconocimiento de ubicación.
Puede utilizar esta publicación para cargar su currículum e información.
**Resumen del trabajo**:
**Tareas y responsabilidades clave (funciones esenciales)**:
- Represent the customer perspective in the manufacturing environment; proactively asking questions and expressing needs on behalf of the customer;
- Make decisions on behalf of the customer; Teach others to do the same.
- Facilitate the approval of more complex, project level, business opportunity requests prior to order entry;
- Seeking problem solutions that ensure orders are won
- Facilitate the approval of more complex, project level, customer pull-in requests for open orders
- Lead customer support and manufacturing operations to establish, communicate, and execute the path to
- meeting the customer’s needs
- Proactively seek, suggest, and coordinate alternates with manufacturing operations, Consulting product teams as required
- Proactive ownership at production level for commitments
- Proactively review and ensure system visibility of all team commitments both internally and externally
- Ensure team is proactively communicating with support partners when commitments will be missed
- Serve as first point of escalation for internal partners
- Communicate team needs and potential solutions to leadership
- Teach, mentor, support others in their journey to effectively achieving the above
**Experiência (experiência mínima requerida)**:
- 1 to 3 years of experience in customer service/ supply chain
- Bachelor's Degree or equivalent
- English: Fluent in conversation
**#LI-GU1**.
LI-GU1
Valoramos la diversidad y somos una organización que ofrece igualdad de oportunidades. Todos los solicitantes calificados serán considerados para el empleo sin distinción de raza, color, edad, género, orientación sexual, identidad y expresión de género, origen étnico o nacional, discapacidad, embarazo, y religión.
Cualquier currículum no solicitado enviado a Acuity Brands por un tercero, como un reclutador de la Agencia, incluidos los currículums no solicitados enviados a una dirección postal, una máquina de fax o una dirección de correo electrónico de Acuity Brands, directamente a los empleados de Acuity Brands o a la base de datos de currículums de Acuity Brands, se considerarán propiedad de Acuity Brands. Acuity Brands NO pagará una tarifa por ninguna contratación que resulte de la recepción de un currículum no solicitado.
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