Afterhours/weekend Customer Support Coordinator

hace 5 meses


Monterrey, México Redwood Logistics A tiempo completo

**Afterhours/Weekend Customer Support Coordinator - Mercury Gate**

Reports To**:Customer Support Manager**

Location**:Monterrey, Mexico**

Environment**: Remote**

**Work Schedule**:
This position is full-time and remote and we’re looking for coverage in the following shifts:
Weekdays
- 6:00 PM to 2:00 AM
- 2:00 AM to 10:00 AM

Weekends
- 10:00 AM to 6:00 PM
- 6:00 PM to 2:00 AM
- 2:00 AM to 10:00 AM

**Who We Are**:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

**Purpose of Your Work**:
As **a Customer Support Coordinator for Mercury Gate Products **working within **Redwood Platform Services **(one of our entities),** **you will be responsible for:

- Actively resolving customer-facing technology-related issues and inquiries for both Managed and Technology-only accounts within Redwood
- Serving as an additional administrative and/or technical resource on active project implementations
- Learning on the fly and submerging themselves into a program designed to allow the resource the ability to acquire and develop skills needed to continue to grow within the team as opportunities become available
- Communicating with both internal and external customers and resources

This is a role focused on developing competitive technical and strategic skills while maintaining a high level of customer service required in today’s rapidly evolving, technology-focused marketplace.

**How You Make a Difference Everyday**:
Actively Resolving Customer Technology Related Issues & Inquiries
- Respond to issue requests, notifications, and inquiries within specified time requirements
- Investigate and resolve issues and inquiries and provide timely updates from initial submission through resolution
- Regularly create or update documentation and training material in the Customer Support Knowledge Base

Serve as An Additional Resource on Active Project Implementations
- Attend internal and customer meetings throughout project implementation
- Perform administrative and technical tasks assigned by the project’s Engagement Manager or Solutions Architect
- Assist in creating user guides and training material for product end users

**You’ve Got This?**
- Bi-lingual in English/Spanish; proficient level for verbal and written communication
- A 4-year degree from an accredited university is preferred, or an equivalent combination of education and transportation industry experience
- 1-2 years of demonstrated success working in either: operations, customer service, technology, or business analytics, preferably within the transportation Industry
- Experience with MercuryGate TMS preferred
- Experience with SaaS preferred
- Experience with integration technologies, understanding of various data formats such as XML/JSON, EDI, or hierarchal flat files, or an understanding of integration tools such as MuleSoft or the Altova suite of products a very strong plus but not required
- Experience with process, system integration, and database/data object relationship design
- Superior analytic skills to deliver value to Redwood Supply Chain Solutions customers
- Strong problem-solving and critical thinking skills
- Strong communication and interpersonal skills
- Ability to prioritize tasks and adapt quickly to changing needs/timelines while maintaining strong attention to detail
- A self-starter who is flexible, highly motivated, eager to learn, and enjoys working on a team

**What We Offer**:

- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Life Insurance policy for you starting 30 days after employment
- Personal Health Insurance coverage for you - Major Medical
- 30 days “Aguinaldo” Christmas bonus or prorated percentage your first year
- Vacation time starting at 12 days. Additional days will increase per Mexican Law
- Premium Vacation 50% vacation days (Prima vacacional)
- You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
- You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes



  • Monterrey, México Redwood Logistics A tiempo completo

    **Afterhours/Weekend Customer Support Coordinator - Mercury Gate** Reports To**:Customer Support Manager** Location**:Monterrey, Mexico** Environment**: Hybrid** **Work Schedule**: This position is full-time, Thursday through Sunday and hybrid (in office Thursday and Friday; remote on the weekend) and we’re looking for coverage in the following...


  • Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

    Job OverviewWe are seeking a highly motivated Customer Support Coordinator to join our team at Redwood Logistics. This role will provide exceptional customer service and technical support to our clients, ensuring their satisfaction and loyalty.


  • Monterrey, México PRO TRANS INTERNATIONAL A tiempo completo

    **SUMMARY** The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS...


  • Monterrey, México PRO TRANS INTERNATIONAL A tiempo completo

    **SUMMARY** The Operations Customer Support Specialist (OCS) will be responsible for handling transactional level work on accounts in order to support the AM Team outside of normal business hours. The OCS will work closely with internal operational support teams and SCM/AM teams in order to facilitate communication and handle customer requirements. The OCS...


  • Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

    **About the Role:**We are seeking an experienced Operations Customer Support Coordinator to join our team at Redwood Logistics.**Job Summary:**This role involves supporting our Mexico customers through daily operational duties, ensuring timely delivery and resolution of transportation constraints.**Key Responsibilities:Coordinate carrier operations to ensure...


  • Monterrey, México Worldwide Express A tiempo completo

    The Customer Success Coordinator is responsible for handling the foundational level operations and day to-day processes for their respective assigned accounts while growing their business. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and...


  • Monterrey, México Lenovo A tiempo completo

    **General Information**: - Req #- WD00071367- Career area: - Supply Chain- Country/Region: - Mexico- State: - Nuevo León- City: - Monterrey- Date: - Thursday, September 26, 2024- Working time: - Full-time**Additional Locations**: - Mexico - Nuevo León - Monterrey - Mexico - Nuevo León - Monterrey **Why Work at Lenovo**: - We are Lenovo. We do what we...


  • Monterrey, México WWEX Group A tiempo completo

    PURPOSE The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive...


  • Monterrey, México Industrias Hunter, S. de R.L. de C.V. A tiempo completo

    Descripción y detalle de las actividades The Specification Support, CAD Coordinator performs computer-aided design tasks to create product support materials for customer project needs and education purposes. Develops and refines CAD standards. Coordinates project leads and tracking with marketing and sales tools to assist sales teams in market...


  • Monterrey, Nuevo León, México Wwex Group A tiempo completo

    Job Summary:The Customer Success Coordinator is responsible for handling the foundational level operations and day-to-day processes for their respective assigned accounts while growing their business with WWEX Group as a whole. The role requires direct collaboration with team members to ensure a smooth start-to-finish experience for customers and adherence...


  • Monterrey, México Uber Freight A tiempo completo

    **Description**: **Responsibilities**: - Monitor shipments - Update reports and system, e.g. loads picked up, deliveries, time of events, comments of requests, etc - Track and Trace and planning loads (when required) - Appointment scheduling - Customer service - Reporting for specific accounts. Basic Qualifications - Highschool degree - Computer-savvy with...


  • Monterrey, Nuevo León, México Redwood Logistics A tiempo completo

    **About the Role**We are seeking a skilled Logistics Customer Service Coordinator to join our team at Redwood Logistics. This role is responsible for providing exceptional customer service and support to our Mexico-based customers.As a key member of our operations team, you will be responsible for coordinating daily carrier operations, ensuring timely...


  • Monterrey, Nuevo León, México Vontier A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and problem-solving?Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at Vontier. As a key member of our support team, you will be responsible for providing timely and effective resolution to customers' technical...


  • Monterrey, México Axen A tiempo completo

    Description Descripción En AXEN IT Consulting estamos creciendo exponencialmente con clientes y grandes proyecciones de crecimiento, Contamos con más de 25 años de experiência en el mercado de servicios de tecnologías de la información, Enfocados en nuestro crecimiento y al mismo tiempo ofreciendo planes de mejora a nuestro talento, Actualmente estamos...


  • Monterrey, Nuevo León, México Vontier A tiempo completo

    At Vontier, we are seeking a highly motivated and customer-focused Senior Customer Support Specialist to join our team. This role offers an exciting opportunity to work with cutting-edge technology and provide exceptional support to our customers.About the RoleThis is a full-time position that involves providing top-notch customer service through various...

  • Customer Support Manager

    hace 3 semanas


    Monterrey, Nuevo León, México Deintec A tiempo completo

    At Deintec, we are a 100% Mexican IT consulting firm dedicated to finding talented individuals in the industry.Below is the job opportunity we have for you:A US AMS Support Coordinator- Education: Bachelor's degree in computer science or related field- Availability: IMMEDIATELY- Language: ENGLISH CONVERSATIONAL- Experience: 7+ years- Schedule: MONDAY TO...


  • Monterrey, Nuevo León, México Autozone A tiempo completo

    About the Job:Autozone is seeking a highly skilled Maintenance Support Coordinator to join our team. This role will be responsible for managing departmental supplies, coordinating inventory control, and supervising housekeeping teams.Primary Responsibilities:Purchase Management: Oversee the procurement of materials, ensuring timely delivery and compliance...


  • Monterrey, Nuevo León, México Inspired A tiempo completo

    As a Reception and Office Coordinator at Inspired Education Group, you will play a vital role in supporting the smooth operation of our campus. You will be responsible for registering all campus visitors, managing incoming and outgoing mail, and ensuring the Principal's Office area is kept clean and organized.This is an exciting opportunity to join our...

  • Logistics Coordinator

    hace 3 semanas


    Monterrey, México WWEX Group A tiempo completo

    PURPOSE The Logistics Coordinator will have strong problem-solving capabilities skills, ensuring all freight is delivered/picked-up on time with a focus on sustaining steady and first-class service to GlobalTranz’s client network. Given this role supports many teams including Customer Success, Enterprise Growth, Carrier Sales, Direct Sales, and Customer...

  • Sales Coordinator

    hace 6 meses


    Monterrey, México AMT - THE ASSOCIATION FOR MANUFACTURING TECHNOLOGY A tiempo completo

    _**AMT IS HIRING: SALES COORDINATOR - MACHINE TOOLS**_ **Qualifications**: - **Education and/or Experience**_: - Bachelor's degree in Business or Sales - **FOCUSED ON MACHINE TOOLS / METALWORKING ACTIVITY**: - Experience of 5-10 years in business-to-business sales preferred. - Technical sales experience is preferred - **Language Skills**:_ - Ability to...