Customer Care

hace 6 días


Monterrey, México HRO A tiempo completo

**Job brief**
We are looking for a customer-oriented service representative.What does a Customer Service Representative do?
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**Responsibilities**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Salary & Benefits**:

- $11,000 Base salary
- Performance bonus
- Schedule availability 7:00am - 7:00pm monday
- friday
- Food coupons
- Life medical insurance
- Permanent placement position / Direct hire

**Salary**: $11,000.00 - $13,000.00 per month

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- English (required)


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