Udm Support Engineer

hace 2 meses


Ciudad de México CDMX Ericsson A tiempo completo

**Join our Team**:
**About this opportunity**:
At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving faults, as well as working towards network stability. As your experience grows, you'll handle more operational and technical issues for specific customers, solutions, or domains.

**What you will do**:

- Lead investigations and drive the resolution of customer issues throughout the CS portfolio.
- Actively participate in on-site activities, particularly when remote access is insufficient.
- Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.
- Support problem management in identifying and categorizing significant operational or business impacting problems.
- Handle administrative, operational, and technical issues relating to the customer's contracts and installed base.

**The skills you bring**:

- Desirable Experience working with UDM & Policy nodes (UDR, HSS-FE, PCRF, HLR-FE, DNS, AAA, EIR, 5G nodes “CCXX”)
- Basic experience in Cloud Containers (Docker & Kubernetes) (Desirable)
- Strong in Linux (Different Distros as a Sys Admin)
- Call path & Network knowledge, Well understanding on 2G/3G/4G/VoLTE (Desirable)
- Protocols TS: Diameter, MAP, SIP, LDAP, App traces, HTTP v2.
- Platform: CBA, TSP, BSP, EBS (Desirable)
- XML, Phyton knowledge (As a plus)
- Zookeeper (As a plus), Basic knowledge on 5G technology (Desirable)
- Knowledge of Cloud and virtualization
- IP Networking, IP Routing & Switching protocols (Desirable)


  • Mss Support Engineer

    hace 6 meses


    Ciudad de México Ericsson A tiempo completo

    **Our Phenomenal Opportunity**: We are now looking for an Senior Support Engineer that will provide technical Support to our customers. In this role, you will be working with the latest in Technologies IMS & Telecom Cloud, solving and resolving problems/sophisticated issues to stabilize customer networks. The Support Engineer typically interacts with...

  • Support Engineer

    hace 3 meses


    Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...

  • Support Engineer

    hace 3 meses


    Ciudad de México, CDMX Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...

  • Integration Engineer

    hace 6 meses


    Ciudad de México Ericsson A tiempo completo

    As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for...

  • Desktop Support Engineer

    hace 4 semanas


    Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    As a Desktop Support Engineer at Sybex Support Services Llc, you will provide technical support for our clients in a fast-paced environment. Your responsibilities will include troubleshooting desktop systems, printers, and operating problems, consulting and instructing users on hardware and software questions/issues, and collaborating with other IT Services...

  • Support Engineer

    hace 2 semanas


    Ciudad de México, CDMX GSB Solutions A tiempo completo

    Important IT company At the Latin American level, growth requires: **Support Engineer** **Job description**: Required Expertise: 8-10 years Experience as a Senior Linux SDE (On-Call experience - Not really required) Strong troubleshooting and problem solving skills Automation experience Strong programming experience (prefer golang and/or python) Strong...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    About the RoleWe are seeking a skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. de R.L. de C.V.As a Cloud Support Engineer, you will be responsible for solving complex technical issues and providing exceptional customer support to our clients.

  • Support Engineer, Audible

    hace 4 semanas


    Ciudad de México, CDMX Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience troubleshooting and debugging technical systems At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers...

  • Support Engineer, Audible

    hace 4 semanas


    Ciudad de México, CDMX Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...

  • Support Engineer

    hace 2 semanas


    Ciudad de México, CDMX Tesys 21 A tiempo completo

    **Support Engineer** - Zona de trabajo: Ciudad de México **(presencial)**: - Escolaridad: Ing. en sistemas o a fin. - Ingles**:avanzado** - **We look for**:_ - 8+ years Experience as a Senior Linux SDE, systems administrator or devops engineer. - Automation experience - Programming experience (Golang and/or Python) - Configuration management experience...

  • Senior Process Engineer

    hace 4 semanas


    Ciudad de México, Ciudad de México The Chemical Engineer A tiempo completo

    At The Chemical Engineer, we believe process excellence is everything.As a Senior Process Engineer - Process Optimization Lead, you will have the opportunity to make a significant impact on our manufacturing operations.You will be responsible for leading process improvement initiatives to reduce variation, improve efficiency, and enhance product quality....

  • Support Engineer

    hace 6 meses


    Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    2+ years industry experience in programming and/or technical support roles - Experience with ticket monitoring and troubleshooting/debugging technical systems Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also...


  • Ciudad de México, Ciudad de México Carrier A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Support Engineer to join our team at Carrier. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.ResponsibilitiesAs a Customer Support Engineer, your key responsibilities will include:Assisting...


  • Ciudad de México, CDMX Legion A tiempo completo

    **Technical Support Engineer**: **Remote, Mexico City or Monterrey**: **JOB OVERVIEW** As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution. **RESPONSIBILITIES AND DUTIES** **Troubleshoot...


  • Ciudad de México, CDMX Samsara A tiempo completo

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...


  • Ciudad de México, CDMX Okta A tiempo completo

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Ciudad de México, CDMX Okta A tiempo completo

    **Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Ciudad de México, CDMX Okta A tiempo completo

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Ciudad de México TK Recruitment A tiempo completo

    My client, a dynamic and rapidly growing **international FinTech**, is expanding its presence in Mexico. As part of this expansion, we are actively seeking a highly skilled **Technical Support Engineer** to join their team in CDMX. **_The Role: _** **_To succeed in this role, we expect you to have:_** 1. Bachelors/College Degree in Computer Science,...


  • Ciudad de México, Ciudad de México Cisco Meraki A tiempo completo

    Job SummaryCisco Meraki is seeking a highly skilled Network Support Engineer to join our team. As a Network Support Engineer, you will provide exceptional technical support for our growing client and partner base. You will investigate and resolve problems for the entire Meraki product line, including our wireless access points, security appliances, switches,...