Customer Service Sr Analyst
hace 6 meses
El Analista Sénior de Servicio al Cliente es un puesto de nível intermedio responsable de brindar a los clientes resoluciones y soporte en coordinación con el equipo de Servicio al Cliente. El objetivo general de esta función es resolver problemas de clientes externos y proporcionar soporte constante al cliente.
**Responsabilidades**:
- Administrar una cartera de clientes de alto perfil y ser el punto de contacto para consultas, a la vez que se logran entender las necesidades y los problemas de servicio al cliente.
- Colaborar con socios interfuncionales internos y externos para brindar un servicio al cliente que cumpla o supere las expectativas del cliente.
- Garantizar que las transacciones se ejecuten de manera puntual y precisa.
- Identificar e implementar mejoras de procesos y probar nuevas funciones/características.
- Realizar evaluaciones regulatorias, de control y de auditoría, y crear informes para distribución interna o externa.
- Contribuir a proyectos a corto y largo plazo, y contactar a socios globales cuando sea necesario para cumplir con los requisitos del cliente.
- Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia
**Calificaciones**:
- Preferentemente, entre 5 y 8 años de experiência previa en servicios financieros y de administración de efectivo.
- Demostrar de manera constante una comunicación escrita y verbal clara y concisa.
- Aptitud para utilizar aplicaciones y herramientas de información.
- Habilidades organizacionales comprobadas.
- Capacidad demostrada para impulsar resultados en un entorno de ritmo ágil y orientado a los objetivos.
**Educación**:
- Licenciatura/título universitario o experiência equivalente.
La descripción de este puesto proporciona una revisión de alto nível de los tipos de trabajos realizados. Se pueden asignar otras obligaciones laborales según sea necesario.
Inglés avanzado conversacional y escrito, facilidad de palabra, experiência en áreas de soporte y atención a clientes del sector corporativo, empresarial, institucional
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Customer Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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