IT Support Specialist

hace 4 semanas

Ciudad Juárez Chih, México Félix Technologies Inc A tiempo completo

**About Us**

Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. We combine Blockchain and Artificial Intelligence to disrupt how remittances are done today and build the future of cross-border payments.

**About the Role**

You will be responsible for supporting our distributed workforce by managing user onboarding and offboarding, responding to IT support requests, and maintaining our IT infrastructure. You’ll also help ensure that our systems remain secure and compliant by monitoring alerts and providing assistance with any security-related issues. This is an excellent opportunity for someone who enjoys tackling diverse IT challenges and supporting a remote-first environment.

**Responsibilities**
- _ User Provisioning and Management_: Set up new user accounts, provision devices, and ensure all tools are configured for new hires using Rippling as the Mobile Device Management (MDM) solution and Google Workspace as our Identity Provider (IDP).
- _ Onboarding and Offboarding_: Lead the technical onboarding for new team members, providing guidance on device setup and software usage. Manage the offboarding process to ensure secure termination of accounts and retrieval or deactivation of devices.
- _ Technical Troubleshooting_: Diagnose and resolve hardware and software issues for Mac and Windows users, addressing concerns such as lost passwords, software malfunctions, and connectivity issues.
- _ Device and Security Management_: Oversee device compliance and monitor antivirus alerts, ensuring our systems are secure and devices remain up-to-date and protected against threats.
- _ User Support_: Provide day-to-day support via our ticketing system, resolving issues efficiently and maintaining high levels of customer satisfaction.
- _ Documentation_: Maintain accurate documentation of processes, including IT procedures for onboarding/offboarding, troubleshooting guides, and security protocols.

**Requirements**:

- _ Experience_: 2+ years of experience in IT support, preferably in a remote or distributed work environment.
- _ Technical Skills_:
- Proficiency in managing MacOS and Windows environments.
- Experience with Google Workspace as an Identity Provider (IDP).
- Familiarity with Rippling or other MDM solutions.
- _ Security Awareness_: Knowledge of antivirus solutions, monitoring alerts, and maintaining device compliance.
- _ Customer Service Skills_: Strong communication skills, with the ability to work efficiently with end-users to resolve technical issues remotely.
- _ Problem-Solving Skills_: Ability to troubleshoot and resolve technical issues across various platforms and devices.
- _ Organization_: Capable of managing multiple tasks, prioritizing effectively, and documenting processes thoroughly.
- _ Additional Certifications (preferred but not required)_: CompTIA A+, Google IT Support Professional Certificate, or related IT support certifications.

**What We Offer**
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Fully remote work environment
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment

**Equal Opportunity Employer**

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

  • IT Support Specialist

    hace 2 semanas

    Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    Company Overview: Sybex Support Services Llc is a leading provider of IT support services, dedicated to delivering exceptional customer experiences.Salary: $60,000 - $80,000 per annum, depending on experience.Job Description: As an IT Support Specialist, you will be responsible for providing technical assistance to clients across various platforms, including...

  • IT Support Specialist

    hace 2 días

    Juárez, Chihuahua, México Johnson Controls International A tiempo completo

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at Johnson Controls International.About the Role:The IT Support Specialist will be responsible for performing various tasks related to the installation, change, repair, and disposal of hardware and software of PC's, as well as servers and voice and data network...

  • IT Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Unlock Your Potential with Thomson ReutersWe are seeking a highly motivated IT Support Specialist to join our global service management team. As a key contributor, you will play a vital role in supporting our clients across the globe.

  • IT Support Specialist

    hace 1 mes

    Juárez, Chihuahua, México WernerCo A tiempo completo

    About the JobJob SummaryWernerCo is seeking a skilled IT Support Specialist to join our team. As a key member of our technical operations team, you will play a vital role in providing technical assistance and support to our employees.Key Responsibilities- Provide technical support for software applications, including MS Office 365, Prisma, and E1.- Assist...

  • IT Systems Support Specialist

    hace 2 días

    Juárez, Chihuahua, México Cummins A tiempo completo

    Job Description:We are seeking a skilled IT Systems Support Specialist to provide technical support and maintenance for our IT systems. The ideal candidate will have a strong background in IT and excellent problem-solving skills.Provide technical support and maintenance for IT systemsTroubleshoot and resolve technical issues in a timely mannerCollaborate...

  • Executive IT Support Specialist

    hace 4 semanas

    Juárez, Chihuahua, México Aptiv Plc A tiempo completo

    **Job Overview**Aptiv Plc is seeking a highly skilled IT Support Specialist to join our team. This role involves providing exceptional technical support to our C-level leaders and their support staff, ensuring that technology needs are met proactively.The successful candidate will have at least 10 years of experience in IT Support, with a strong background...

  • IT Support Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México BetterCloud A tiempo completo

    At BetterCloud, we're seeking a skilled IT Support Specialist to join our team in Mexico City. As a key member of our IT team, you will provide world-class support to our fast-growing team, ensuring a seamless employee experience.Responsibilities:Provide IT support during technical transitions with kindness, empathy, and understanding.Assist with IT needs of...

  • Technical Support Specialist

    hace 4 semanas

    Juárez, Chihuahua, México Cognizant A tiempo completo

    We are seeking an exceptional technical support specialist to join Cognizant. As a technical support specialist, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Advanced troubleshooting and problem-solving capabilities for AV devicesManage IT asset lifecycle management for the location/regionBasic...

  • IT Support Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Advancio, Inc A tiempo completo

    This is a remote position based in Mexico City, where you will work with a dynamic team as a vital member of our IT department. As an IT Support Specialist, your responsibilities will include providing technical support, maintaining hardware and software systems, and assisting with the implementation of IT projects.About the PositionThis is a part-time...

  • Linux System Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Azka IT Consulting A tiempo completo

    Azka IT Consulting, a leading IT consulting firm in Mexico, is seeking an experienced Linux system support specialist to join our team.We are looking for a skilled professional to provide technical support for 27 applications worldwide.Job Description:As a Linux system support specialist, you will be responsible for providing level 1 support activities,...

  • Shell-scripting Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a Mexican company connecting IT talent with Latin American and US companies.We seek a skilled Shell-scripting Support Specialist.Key Responsibilities:• Provide Level 1 support for 27 global applications.• Utilize ServiceNow and Jira for ticket management.Requirements:• Unix/Linux skills• Shell Scripting expertise• SQL and...

  • Senior IT Support Specialist

    hace 4 semanas

    Juárez, Chihuahua, México WernerCo A tiempo completo

    Job Summary: We are seeking an experienced Senior IT Support Specialist to join our team at WernerCo. As a key member of our IT department, you will be responsible for providing top-notch technical support and maintenance to our software applications, network infrastructure, and end-user devices.About the Role:We are committed to fostering a culture of...

  • IT Support Specialist

    hace 4 semanas

    Juárez, Chihuahua, México Johnson Controls A tiempo completo

    Job Summary:This role involves providing IT Field Operations Support (IT-FOS) services at various locations within our large-scale networked computing environment. The successful candidate will be responsible for installing, changing, repairing, and disposing of hardware and software on PCs, as well as executing IT-FOS functions on servers and voice and data...

  • Senior IT Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Spin Master Ltd A tiempo completo

    Spin Master Ltd is seeking a skilled Senior IT Support Specialist to join our team. As an IT support specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure. Your primary responsibility will be to provide technical support to end-users through on-site and remote assistance.We are looking for someone with...

  • IT Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Tui A tiempo completo

    About Tui MusementTui Musement is a leading tours and activities business that combines a scalable digital platform with local service delivery.We offer excursions, activities, tickets, and transfers in over 50 countries worldwide, with more than 130,000 'things to do' in all major holiday and city destinations.Our business distributes products through B2B...

  • Senior IT Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México REST Solution A tiempo completo

    Job DescriptionWe are seeking a highly skilled Senior IT Support Specialist to join our team at REST Solution. This is a fantastic opportunity for an experienced professional to take their career to the next level and work with a cutting-edge technology company.The ideal candidate will have a strong background in Windows administration, network...

  • IT Support Lead Specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Avantor A tiempo completo

    Avantor is seeking a skilled IT Support Lead Specialist to join our team. The ideal candidate will have a strong background in IT support, with experience in network administration, hardware and software troubleshooting, and customer service.Responsibilities: Provide technical support to users via phone, email, and in-person Troubleshoot hardware and...

  • IT Support Specialist

    hace 3 semanas

    Ciudad de México, Ciudad de México Advancio, Inc A tiempo completo

    About the PositionThis is a remote opportunity to work with our dynamic team at Advancio, Inc.We are looking for a Junior-Mid level IT specialist with experience to join our team. As a vital member of our IT department, you will be responsible for providing technical support, maintaining hardware and software systems, and assisting with the implementation of...

  • Lead Specialist IT Support

    hace 3 meses

    Ciudad de México, CDMX Avantor A tiempo completo

    **The **Opportunity**: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under...

  • Lead Specialist IT Support

    hace 2 meses

    Ciudad de México, CDMX Avantor A tiempo completo

    **The **Opportunity**: Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization’s local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under...