Customer Experience Automation Strategist

hace 1 mes


Xico, México Zendesk A tiempo completo

We are seeking a skilled Customer Experience Automation Strategist to join our team in Mexico City (CDMX) or Mexico State (Estado de Mexico).

Job Summary:

The successful candidate will be responsible for designing and implementing scalable marketing automation programs to support customer lifecycle marketing and business objectives. They will work closely with cross-functional teams globally to ensure timely delivery, collaboration, and resolution of challenges.

About the Role:

  • Develop and execute marketing automation strategies that drive customer engagement and revenue growth.
  • Conduct independent analysis using BI tools such as Tableau, Looker, and PowerBI to track performance and optimize campaigns for improved results.
  • Lead end-to-end project management for marketing initiatives, ensuring effective collaboration with stakeholders and resolution of complex problems.
  • Collaborate with global teams to identify opportunities for process improvement and implement changes that enhance customer experience.

Requirements:

  • Proficiency in marketing automation platforms such as Eloqua, Marketo, and Pendo.
  • Ability to conduct independent analysis using BI tools such as Tableau, Looker, and PowerBI to measure campaign effectiveness and derive actionable insights.
  • Demonstrated project management skills with the ability to handle multiple initiatives, prioritize, and solve complex problems in a fast-paced environment.
  • Strong interpersonal and communication skills with a proven ability to collaborate with cross-functional teams globally.
  • Bonus: Experience with Customer Data Platforms (CDPs), particularly Adobe Experience Platform, is highly desirable.

What We Offer:

A competitive salary of $120,000 - $180,000 per year, depending on experience. Our hybrid experience gives you flexibility to work remotely for part of the week while attending our local office for part of the week. The specific in-office schedule is determined by the hiring manager. We are an equal opportunity employer and proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.



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