Technical Support Specialist

hace 1 semana


Guadalajara, Jalisco, México Ntt Data A tiempo completo

We are seeking a Technical Support Specialist to join our team in Guadalajara, Jalisco, Mexico. The ideal candidate will have advanced English skills and experience in customer service.

Key Responsibilities:

  • Provide general L1 support for hardware and MS Office packages
  • Analyze technical support calls, identify problems, and escalate to other support groups as needed
  • Document troubleshooting steps and detailed descriptions of customer incidents and requests

Requirements:

  • Availability to work 45 hours per week
  • Interest in working on afternoon/night shifts
  • Advanced English skills
  • 6 months of experience in customer service

Benefits:

  • Competitive salary: $18,000 - $22,000 USD per year
  • Grocery tickets (12% of base salary)
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50% vacation bonus
  • Savings funds
  • 5 personal days per year
  • Medical insurance (you and your family)
  • Life insurance
  • Dental insurance
  • Discounts with selected optics

About NTT DATA Services:

NTT DATA Services is an equal opportunity employer and values diversity in the workplace.



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