Salesloft Customer Education Specialist

hace 3 semanas

Guadalajara, Jalisco, México Salesloft A tiempo completo
Role Overview

This is an exciting opportunity to join Salesloft's Customer and Partner Education team as a Customer Education Specialist. As a key member of our organization, you will play a vital role in creating effective, engaging, and innovative course materials for our customers and internal teams.

About the Role

The Customer Education Specialist will be responsible for producing high-quality training materials, including but not limited to training guides, web-based tutorials, documented procedures, audio and video vignettes, and simulations using various technology tools. You will also coordinate and participate in quality control, proofreading, and distribution of courseware.

  • Measure training success and recommend training program changes.
  • Assist in customer training facilitation and bring an innovative approach to both custom content creation as well as the adaptation of existing content.
  • Manage multiple projects and work as part of the Customer and Partner Education team to develop and deliver high-quality eLearning modules, on-demand training, and customer training facilitation.
About You

We are seeking an enthusiastic and talented individual who has passion for and experience in the areas of teaching and training. The ideal candidate will have:

  • Bachelor's degree or equivalent experience.
  • 3+ years instructional design experience.
  • 1+ years Learning Management System experience, both maintaining and building material.
  • Experience with SmartBuilder (content authoring) is preferred.
  • Experience with Thought Industries (LMS) is preferred.
  • Familiarity with video editing tools and software preferred.
  • End-user and administrative experience with Salesforce is preferred.
  • Experience with Salesloft is a plus.
  • Knowledge of instructional design principles and methodologies; ADDIE or SAM preferred.
  • Knowledge of adult learning concepts and methodologies.
  • Ability to adapt complex concepts into simplified training concepts for the 1st time learner.
  • Ability to work across departments to fulfill training requests effectively and efficiently.
  • Exceptional technical aptitude with Mac, Apple and Google Suite technologies.
  • Ability to adapt quickly to changes in technology.
  • Understanding of the SaaS business model and culture is a plus.
  • Ability to build reports and assess learning data.
What We Offer

Salesloft offers a competitive salary range of $85,000 - $110,000 per year, depending on experience and qualifications. In addition, we offer a comprehensive benefits package, including health insurance, retirement plan, paid time off, and opportunities for career growth and professional development.

In this role, you will have the opportunity to develop along a great career path in Education Services and contribute to the company's mission to equip companies to maximize revenue by creating a fantastic buying experience.

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