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Customer Service Manager for Luxury Brands
hace 1 mes
**Job Overview**
We are seeking an experienced Customer Service Manager to lead our luxury brand team at Amazon. This role requires a strong customer service background and the ability to manage a team of customer service associates.
Key Responsibilities:
- Lead a team of customer service associates in providing world-class customer service to luxury brands.
- Maintain high levels of customer satisfaction by coaching, mentoring, and developing your team members.
- Identify and implement process improvements to increase efficiency and productivity.
- Serve as a subject matter expert on company policies and procedures.
- Collaborate with internal groups to resolve customer-facing issues.
Requirements:
- 2+ years of experience in customer service or a related field.
- Strong leadership and coaching skills.
- Excellent communication and problem-solving skills.
- Able to work independently with minimal supervision.
Estimated Salary:** $65,000 - $80,000 per year, depending on location and experience.