Enterprise IT Support Specialist for Global Deployment

hace 2 días


Monterrey, Nuevo León, México Polaris Inc. A tiempo completo
About the Role

We are seeking an experienced Enterprise IT Support Specialist to join our team at Polaris Inc. This role is responsible for deploying and supporting systems and technologies across our global enterprise environment.

Key Responsibilities
  • Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
  • Ticket and time tracking using our ITSM solution, ServiceNow
  • Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
  • Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
  • Administration of Active Directory and O365 for all user and end-user system objects
  • Provide local hands on support for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
  • Maintain ongoing computer refreshes and setups
  • Create documentation, standard work, and knowledge base articles
  • Act as a local resource for Worldwide Service Desk projects
  • Participation in after hours on-call support may be required
Requirements
  • 3-5 years' experience working in an enterprise helpdesk setting
  • Must have Professional Title certificate
  • Intermediate/Advanced English communication skills
  • Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment
  • Advanced knowledge of Windows 7, Windows 10, and server operating systems
  • Experience configuring and maintaining laptops and desktops in an enterprise environment
  • Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint
  • Self-motivated with the ability to work independently and/or collaboratively with remote peers
  • Excellent communication and customer service skills
Working Conditions

This role requires working 3rd shift onsite support. Manual and physical dexterity is required, and the ability to lift 40+ pound equipment is necessary. The position involves working in a warehouse, office, and manufacturing environment.

Why Choose Polaris Inc.?

Polaris Inc. is a dynamic and ambitious company that empowers employees to take on challenging assignments and roles in an agile working environment. We foster innovation, drive change, and create incredible products and experiences that enrich lives. Join us and discover your full potential

Salary Range: $55,000 - $65,000 per year (based on location and experience)

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