Virtual Customer Success Manager
hace 4 semanas
Unlock Customer Success with SAP
We're seeking a skilled Virtual Customer Success Manager to join our team at SAP. As a key member of our customer success team, you'll be responsible for delivering ongoing support and guidance to our clients, helping them achieve their business goals and maximize the value of our cloud solutions.
Key Responsibilities:
- Develop trusted relationships with key stakeholders and decision-makers
- Understand and respond to customer needs, bringing value to the forefront
- Define and drive targeted goal-based support engagement plans to realize key business outcomes
- Provide expertise to customers on the use of SAP Cloud solutions, focusing on SAP Cloud solutions
- Facilitate access to product and functional expertise for certain topic areas, e.g., via Empowerment Sessions
- Provide personalized Quarterly Release Review & Continuous Trend analysis for Risk mitigation to support customers in developing an appropriate strategy that maximizes adoption
- Meet customer expectations by anticipating and orchestrating the resolution of their top issues, acting as an escalation point and collaborating with other departments as needed
What You'll Bring:
- A proven record of successful account management
- A proactive learner and creative problem solver who thrives in a fast-paced environment
- A customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision-makers
- An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations, and operations phases for cloud, standalone, or Hybrid
- Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage
- Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
- Excellent communication, enthusiastic, strong work ethic, and a positive attitude
Education, Qualifications, and Work Experience:
- Bachelor or Honours Degree an advantage
- 3 years' Customer Success Management or working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
- Experience in working in global/virtual teams is an advantage
- Work with customer assignments located in Latin-American (with potential to support US)
- Fluent in Spanish and English
About SAP:
SAP is a leading provider of enterprise software solutions, helping more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We're a cloud company with 200 million users and over 100,000 employees worldwide, committed to innovation, collaboration, and personal development.
Join Our Team:
We're a team of nearly 25 Customer Success Partners based out of Ireland (46 globally) supporting 520 customers and growing. We're passionate about delivering high-value proactive engagements with great effectiveness and consistency to all customers. If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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