Service Desk and Field Services Coordinator
hace 4 semanas
Take your career to the next level with Edenred
We are seeking a highly skilled Service Desk and Field Services Coordinator to join our team in the Americas region.
As a key member of our Global Technology team, you will be responsible for coordinating Service Desk and Field Services operations, ensuring seamless delivery of IT services to our end-users.
Key responsibilities include:
- Coordinating Service Desk and Field Services operations to ensure timely resolution of incidents and requests
- Defining, controlling, and monitoring service provider activities to ensure high-quality service delivery
- Managing HW and SW assets according to company policies and processes
- Leading the development of guidelines, processes, and formats for service delivery
- Collaborating with internal teams to ensure smooth onboarding and offboarding of personnel
Requirements:
- Advanced English language skills
- 2+ years of experience in Service Desk coordination or supervision for over 1000 users
- 3+ years of experience in Field Services coordination or supervision for over 1000 users
- ITIL v3/v4 certification and experience working under Service Desk Institute frameworks
- 5+ years of technical experience in Computing, Windows OS environment, and Mobile Environment
- Experience in IT service management, contract management, and finance
Benefits and perks:
- Ticket Restaurant
- Ticket Vestimenta
- Ticket Despensa
- Prima Vacacional
- Udemy license
- Spexx for languages classes
- Fondo de Ahorro
Edenred is an equal opportunity employer and welcomes applications from diverse candidates.
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