Service Desk and Field Services Coordinator

hace 3 semanas


Ciudad de México, Ciudad de México Edenred A tiempo completo
Job Description

We are looking for a Service Desk and Field Services Coordinator to join our Global Technology Americas team in Edenred. As a key member of our team, you will be responsible for coordinating service desk and field services operations, working closely with end-users, and ensuring the delivery of high-quality IT services.

Mission:

The Service Desk and Field Services Coordinator will be responsible for:

  • Coordinating service desk and field services operations, including incident management, request management, and knowledge management.
  • Defining, controlling, and monitoring the activities carried out by service providers and following up on incident or requirement reporting in a timely manner.
  • Managing hardware and software assets according to company policies and processes.
Responsibilities:

The ideal candidate will have the following skills and experience:

  • Advanced English language skills.
  • 2+ years of experience in coordinating or supervising service desk operations for over 1000 users.
  • 3+ years of experience in coordinating or supervising field services operations for over 1000 users.
  • 3+ years of experience working under the Service Desk Institute and ITIL frameworks in incident management, request management, and knowledge management.
  • 3+ years of experience managing hardware and software assets.
  • 5+ years of technical experience in computing, including Windows OS environment and mobile environment (Android, iOS).
  • 5+ years of experience in IT service management, including IT service contract management and finance.
Benefits:

We offer a range of benefits to our employees, including:

  • Ticket restaurant
  • Ticket vestimenta
  • Ticket despensa
  • Prima vacacional
  • Udemy license
  • Spexx for languages classes
  • Fondo de ahorro

Edenred is an equal opportunity employer and is committed to providing equal opportunities to all employees and applicants. We welcome applications from diverse candidates and are proud to be an inclusive and diverse workplace.



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