Desktop Support and IT Infrastructure Specialist
hace 1 mes
We are a leading manufacturing company that produces kitchen cabinets in the United States. Our business relies heavily on technology, and we believe that data-driven companies will dominate our space. We are the high-tech leader in our industry and are seeking talented Data Scientists to join us in deploying the latest ML and AI techniques and technologies to serve our customers. Our dynamic and talented team of data scientists, analysts, and technologists is developing an industry-leading data, ML, AI, and advanced analytics capability to support our management, employees, and customers.
Key Responsibilities:
- Perform basic problem-solving and assistance requests opened on our Service Desk self-service portal and via the phone.
- Communicate with customers throughout the ticket process.
- Perform routine technical assistance and maintenance duties.
- Follow established standards and procedures for each task.
Required Knowledge and Skills:
- Advanced knowledge of the Microsoft Windows and Office 365 suite, as well as Active Directory.
- Knowledge of computer hardware and applications.
Desirable Skills:
- Able to communicate complex information to users in a non-technical way.
- Able to multitask in a fast-paced environment with efficient time management.
- Accountable for software maintenance and implementation of new features and enhancements.
- Open to challenges and willing to propose innovative ideas.
- Ability to follow workflows and setups.
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