Customer Support Engineer: Expert Technical Assistance

hace 6 días


Xico, México Valid8 Financial, Inc. A tiempo completo
About the Role

We are seeking an exceptional Customer Support Engineer to join our dynamic team. As a key member, you will be responsible for delivering first-level technical support to end-users and internal stakeholders.

Key Responsibilities:
  • Provide timely and effective technical assistance via various communication channels.
  • Collaborate with cross-functional teams to resolve software-related issues and contribute to product improvement projects.
  • Conduct root cause analysis and implement solutions to enhance fault resolution.
  • Communicate effectively with internal teams, ensuring seamless issue resolutions and task updates.
Requirements:
  • Proven experience in providing technical support for software products.
  • Strong problem-solving skills and ability to address technical issues efficiently.
  • Basic understanding of programming languages, with knowledge in NodeJs and PHP being a plus.
  • Familiarity with software concepts and protocols.
  • Familiarity with common frameworks for preferred languages (Laravel, Drupal, Django, RoR, SailsJS, ReactJS).
  • Good communication skills, both written and verbal, with proficiency in spoken English.
  • Ability to collaborate effectively within a team and across different departments.
  • Customer-centric mindset with a focus on delivering high-quality service.
About Us

Valid8 Financial, Inc. is a distinguished white label OTT service provider with a rich 14-year legacy of experience. We excel in providing customized OTT application and FAST channel development, global distribution, comprehensive monetization solutions, and everything in between to clients worldwide.

At Valid8 Financial, Inc., we welcome enthusiastic individuals to join our dynamic team. We value those who are passionate about contributing fresh perspectives, enhancing our capabilities to execute ongoing projects, and embracing the ever-changing challenges of our industry.



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