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About Us
At American Express, we're committed to delivering exceptional customer experiences. As a leading global payments and travel company, we're dedicated to helping our customers achieve their goals.
Our Culture
We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels seen, heard, and valued. Our colleagues are passionate about making a difference, and we're committed to supporting their growth and development.
The Role
We're seeking a highly skilled and bilingual Customer Care Representative to join our team. As an Account Protection Specialist, you'll play a critical role in detecting, preventing, and stopping potential losses for our organization. Your expertise will help us maintain the highest standards of customer service and security.
Key Responsibilities
- Prove or decline charges requested by establishments or colleagues assisting customers while traveling or in an emergency situation.
- Analyze account activity to detect and prevent potential losses.
- Collaborate with colleagues to resolve customer issues and provide exceptional service.
- Stay up-to-date on regulations and policies to ensure compliance.
What We Offer
We're committed to supporting our colleagues' well-being and success. Our benefits include:
- Competitive base salaries and bonus incentives.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working arrangements, including hybrid, onsite, or virtual options.
- Generous paid parental leave policies.
- Free access to on-site wellness centers and confidential counseling support.
- Career development and training opportunities.
Requirements
- Fully bilingual (Advanced English) and adaptable to different communication styles.
- Knowledge of regulations and policies, understanding and complying.
- Digital dexterity: Navigate between screens, system knowledge, Outlook, Office, etc.
- High analytical capacity and risk evaluation.
- Adaptability and flexibility to work in dynamic environments.
- Highly committed.
- Excellent writing and verbal communication skills.
- Schedule flexibility.
- Detail-oriented.
- Ability to work under pressure.
- Proactivity.
- Excellent customer service skills.
