Technical Customer Success Advocate
hace 2 semanas
About the Role: As a Technical Customer Success Manager at Scale Up Recruiting Partners, you will play a pivotal part in optimizing the experience of customers utilizing our client's eCommerce platform.
Your Key Responsibilities:
- Customer Success and Growth: Facilitate customer growth throughout the customer lifecycle by providing expert guidance and support.
- Collaboration and Partnership: Work with our client's largest customers to build strong, lasting relationships that drive continued adoption of their platform.
- Delivering Value: Identify opportunities to deliver actionable insights, tasks, and strategic recommendations to the Customer Success, Support, and Product/Engineering teams, ensuring alignment with customer goals.
- Measuring Success: Advance our client's customers to exceptional scores on both CSAT and NPS, fostering a community of dedicated advocates for the platform.
Requirements:
- Experience: 2+ years of customer-facing experience with a proven track record of building and nurturing relationships and solving problems.
- Domain Expertise: Experience in eCommerce, specifically the Shopify or Magento ecosystem, with a strong understanding of email marketing and customer success strategies.
- Technical Skills: Familiarity with JavaScript (JS), HTML, and JSON, as well as experience with Google Workplace and tools like Asana, Salesforce, and HubSpot.
What We Offer: A collaborative environment that supports growth, learning, and innovation. If you are a customer-centric professional with a passion for driving business success, we encourage you to apply.
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Customer Success Manager
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