Technical Customer Success Advocate

hace 2 semanas


Ciudad de México, Ciudad de México Scale Up Recruiting Partners A tiempo completo

About the Role: As a Technical Customer Success Manager at Scale Up Recruiting Partners, you will play a pivotal part in optimizing the experience of customers utilizing our client's eCommerce platform.

Your Key Responsibilities:

  • Customer Success and Growth: Facilitate customer growth throughout the customer lifecycle by providing expert guidance and support.
  • Collaboration and Partnership: Work with our client's largest customers to build strong, lasting relationships that drive continued adoption of their platform.
  • Delivering Value: Identify opportunities to deliver actionable insights, tasks, and strategic recommendations to the Customer Success, Support, and Product/Engineering teams, ensuring alignment with customer goals.
  • Measuring Success: Advance our client's customers to exceptional scores on both CSAT and NPS, fostering a community of dedicated advocates for the platform.

Requirements:

  • Experience: 2+ years of customer-facing experience with a proven track record of building and nurturing relationships and solving problems.
  • Domain Expertise: Experience in eCommerce, specifically the Shopify or Magento ecosystem, with a strong understanding of email marketing and customer success strategies.
  • Technical Skills: Familiarity with JavaScript (JS), HTML, and JSON, as well as experience with Google Workplace and tools like Asana, Salesforce, and HubSpot.

What We Offer: A collaborative environment that supports growth, learning, and innovation. If you are a customer-centric professional with a passion for driving business success, we encourage you to apply.


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