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Customer Success Manager
hace 2 meses
We are seeking a skilled Customer Success Manager to join our team at Salesforce, Inc. This role will involve partnering with our largest and highest-profile customers to ensure they achieve their business goals and maximize the value of their Salesforce investment.
Your Key Responsibilities
- Partner with assigned accounts to maintain a focus on the customer's business goals and improve their technical and operational health.
- Cultivate and maintain stakeholder relationships with customer IT and business executive leadership.
- Help customers achieve their business outcomes on the Salesforce platform.
- Communicate the value of our Signature Success offerings.
- Act as an advocate for customers during the triage and resolution of high-severity cases.
- Conduct quarterly reviews, identify trends, and provide tailored release recommendations.
- Forge strong relationships with Sales, Engineering, and Product Management teams.
Requirements
- 5+ years of relevant industry expertise in Technical Customer Success, SaaS platform use, or project leadership.
- Exceptional communication and presentation skills.
- Ability to analyze technical concepts and translate them into business terms.
- Knowledge of software development process and design methodologies.
- Experience leading cross-functional teams.
Preferred Requirements
- +2 years in the Salesforce ecosystem.
- Salesforce product certifications are a plus.
- Knowledge of Salesforce products and features.
