Customer Experience Specialist

hace 1 semana


Guadalajara, Jalisco, México Nextiva A tiempo completo

About Nextiva

Nextiva is a leading provider of cloud-based business communication and collaboration solutions. Our mission is to empower businesses to deliver exceptional customer experiences through innovative technology and exceptional service.

Job Summary

We are seeking a highly motivated and results-driven Customer Experience Specialist to join our team. As a key member of our sales and account management team, you will be responsible for driving revenue growth, building strong relationships with our customers, and delivering exceptional customer experiences.

Key Responsibilities

  • Sales and Account Management: Identify and pursue new business opportunities, build and maintain strong relationships with existing customers, and drive revenue growth through upselling and cross-selling.
  • Customer Interaction: Manage customer interactions, provide exceptional customer service, and build long-term relationships with our customers.
  • Pipeline Management: Create and manage a pipeline of opportunities, forecast sales accurately, and manage a pipeline effectively.
  • Solution Selling: Uncover customer needs, identify and recommend solutions, and deliver tailored demos of our products and services.

Requirements

  • 2+ years of sales, account management, and/or customer service experience in a fast-paced, high-volume environment.
  • 1+ years of sales experience in UCaaS, CCaaS, SaaS, PaaS, or related industries preferred.
  • Proficiency in Salesforce and ability to manage a pipeline of opportunities.
  • Strong verbal and written communication skills and ability to create and present compelling sales presentations and pitch decks.
  • Critical thinker who is fact-based and data-driven, able to understand and articulate key drivers and learning from the past.
  • Team-oriented, collaborative, and competitive with a winning mindset, resilient and able to bounce back from setbacks.
  • BA/BS in Business preferred or equivalent combination of education and related work experience.

What We Offer

  • Major Health insurance for you and for your legal partner and children under 25 years.
  • Vision and Dental covered.
  • Life Insurance 24 times your monthly salary.
  • 30-day Christmas Bonus (Aguinaldo).
  • 50% Vacation premium.
  • 12 days for vacations on your first-year anniversary.
  • Company matched Food Vouchers You receive 1 x monthly UMA (Unidad de Medida y Actualización) per month.
  • Company matched savings fund 13% of your monthly salary capped to 1.3 times the annual value of the UMA.
  • $500 MXN monthly Telecommunications stipend for remote workers (non-applicable for 100% on-site roles).


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