Customer Experience Specialist

hace 2 días


Guadalajara, Jalisco, México Sparrow Search A tiempo completo

**Job Summary: Customer Experience Representative**

At Sparrow Search, we are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

  • Process and confirm customer purchase orders in a timely and accurate manner.
  • Enter new customers and contacts into our Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
  • Manage customer complaints and close cases in accordance with established procedures.
  • Proactively communicate order and complaint status to customers, ensuring they are informed and satisfied.

**Requirements:**

  • Passion for delivering exceptional customer experiences.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Attention to detail and technical aptitude to accurately process customer orders.
  • Excellent communication and organizational skills to effectively manage customer relationships.

**Education and Experience:**

  • College degree required.
  • Over 2 years of customer service experience, preferably in a manufacturing environment.
  • Basic knowledge of electrical power and advanced English proficiency.

**Benefits:**

  • Medical insurance.
  • Meal vouchers.

**Compensation:**

  • Salary: $20,000.00 - $28,000.00 per month.

**Work Schedule:**

  • 8-hour shift.


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