Customer Service Expert: Deliver Exceptional Support
hace 3 semanas
We are seeking a highly skilled Live Chat Specialist to join our team at Ria. As a Customer Service Expert, you will play a critical role in ensuring the satisfaction of our valued customers by providing exceptional service through the Zendesk chat platform.
This is an exciting opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering outstanding customer experiences. You will be responsible for responding promptly to customer inquiries, providing accurate information, and resolving any issues they may have.
About Us:Ria is a leading company that values its customers above all else. We strive to provide the best possible service, and we need talented individuals like you to help us achieve this goal.
As a Customer Service Expert, you will work closely with our Customer Care Supervisor to ensure that all customer interactions are handled professionally and efficiently. You will also collaborate with the customer service team to resolve complex issues and improve the overall customer experience.
Key Responsibilities:- Respond to customer inquiries via Zendesk Chat in a professional and timely manner.
- Address customer issues and provide effective solutions while ensuring customer satisfaction.
- Accurately document all customer interactions in Zendesk.
- Collaborate with the customer service team to ensure customer issues are resolved promptly.
- Troubleshoot technical issues and escalate complex problems to the appropriate department or team member.
- Proactively seek out opportunities to improve the customer service experience.
- Prior experience in providing support via chat.
- Proficiency in Zendesk Chat or similar live chat platforms.
- Excellent communication skills, both written and verbal.
- Ability to multitask and manage time effectively.
- Strong problem-solving and decision-making skills.
- A competitive salary of $45,000 - $60,000 per year.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- The chance to work with a leading company in the industry.
Please note that the salary range is based on location and experience. We encourage applicants from diverse backgrounds to apply. If you are passionate about delivering exceptional customer service and want to join a talented team, please submit your application.
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